Lots of excuses and lots of promises, sub par results. I have spent the last two years correcting the mistakes and paying the resultant expense. No quality control of the sub-contractors. Contractor damage attempted to be passed off as previously existing, stolen items, lots of surprises, not following architectural plans, upcharges, redoing of previously completed work by other contractors without approval, etc.
I took the company's owner at his word and should not have done that. I cannot recommend them for any projects, and specifically as a general contractor, which was how the company was represented, is not anywhere near true. My experience was seriously less than acceptable.
Some issues:
The water and plumbing work "supposedly" roughed in contained the following problems:
No tub or shower drains - imagine my surprise when a drain in a "supposedly" installed shower base by this vendor leaked into the first floor ceiling.
The toilet waste drains were installed upside down.
The new roof added by this vendor now has two serious leaks due to improper installation of the roofing substrate, so I had to have that portion of the roof replaced.
Considering that the job should have taken 3 months and stretched out to almost a year was disconcerting enough, particularly since I was told I was the only client they had at the time and that they were focusing on my project exclusively. The end result, without my intervention, probably would have been a lot worse.
I would recommend reviewing all expenses and receipts for hidden costs, because when I did, it was an eye-opening experience. The sad thing was all there reference came in positively, my assumption is that the references were probably pre-paid.
My experience was just awful. Each new day results in a new, bad discovery. My recommendation is to avoid them.