NicksBuilding.com

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Category: Home & Garden

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NicksBuilding.com Reviews

Armandog August 18, 2009

Double Door

Three months ago I bought a double door from this company and I explained the new door will replace a old door the sales man John asked for the dimensions of the existent door which I provided after remove the molding I major the existent door “Single door with two sides lights”. He told me that the door is a standard door but since I am replace a single door by a double door, the new door must be customized on width. I agree to pay the extra to customize it. Also before I do the deal I asked about the complained find on this site, he explained that was a old complained and since then they modified the process of construction and the new doors have no complains and they are 100% warranty. When I got the door, the installer check the dimensions of the pre hung door was short on width 1 and 3/8 inchs and on high 7/8 inch. When I call complaining he told me that I must speak with Jacky and also told me to send an email with the difference in dimensions which I email photos with the tape major and the differences to [email protected] also I email to [email protected] . when I call Jacky he told me that the dimensions was wrong and they all the times give a gap of 1/2 inch to install the door I complain that the dimensions ware correct and the gap was more than ½ inch. But the nightmare does not end here two months later when the summer storms with heavy rain hit the door, I could not believe what I was seeing, water was dripping inside through the panels immediate I call and again John told me to take photos and email them which I did also Jacky call me asking for photos from the front of the house which I email to him, then in telephone call he told me the door was not finish correctly, the door was not protected against storms since I do not have a covered porches and many other excuses. No warranty was provided. I was naïf to believing on sales person. Now I have to spend thousands of dollars to cover my house porches. Whoever reading and plan to buy from them be advised they are a company with no standard or any regards to the costumers, and anything they sale is garbage.

March 28, 2007

Doors are falling apart!

I purchased a Mahogany double door entranceway from Nicksbuilding.com for $8000.00. Two years later the door is falling apart at the seams. I have never seen an exterior door perform so poorly in my life. I understand that wood doors will show wear and tear and that you run the risk of expansion and contraction with a natural wood product but a sheet of CDX plywood lying in my backyard for 2 years is holding up better than Nicks doors.

I called their customer service department and was informed that the door is out of warranty and there is nothing that they can do to help me. Their warranty last only a single year on the doors but they never provided any warranty paperwork. My first mistake was assuming that there was a standard door warranty with their products. My second mistake was purchasing from a company that does not have any customer feedback on their website.

I was told that the door failed because I have Pella storm doors in front of them. When I informed the customer service department that the storm doors were just installed a few months ago, they changed their tune and said it must be due to a crack in the finish which resulted in moisture penetrating the door and I should have resealed the doors. First of all, any new door finish should not fail within the first 2 years. Secondly, I would have no problem repairing a substandard finish but I’m not going to do it in the middle of a Chicago winter when the temperatures are below freezing.

Every single seam in both doors is failing. The engineering of these doors is very poor. I advise anyone considering Nicksbuilding.com for doors to spend the few extra dollars and get your doors from a reliable source or in two years you may also have $80000 worth of firewood.