Nicor gas has shut me off in 4-5-09 I told them that i had just recovered from a injure and that i was behind on all my bills, and that i also have a sick person with heart and diabetes in my home. To this day i still have no gas and thay will not take any payments from me, until i pay the whole bill, which by the way is over 1, 567 so they say. I have called and cryed trying to get my gas turned back on. The folks i talk with at nicor are rude, and disrespectful, i was told by one woman you want our service now we want our money. I have been doing all i can to save my house and i have caught up with my other bills, but nicor refuses to work with you, and also the amount of my bill has gone up since my gas has been shut off. I have had to take my sick family member to the hospital 3 times since my gas has been shut off. If i had the 1567 to pay them i would but thay will not take 400 of the bill, who is watching the utility companys? I work hard to make a living and now i am having troubles things are bad for alot of folks how can a large utility company, get away with this, if i could go to another gas company i would but nicor is the only one .
please help to change this, i think about the older folks, and the very poor folks what do they do how are they treated?? NICOR YOU ARE WRONG

Ok heres it is. I have had enough I have 20+ rental properties and Nicor has chosen to charge me the gas bills the tenants have not paid. I have been fighting this act for several months. I am stressed out they have put it on my credit. Nicor actually back dates the gas bills and charges me for it. I must prove it is not mine .What is that? I never told them or signed anything saying they could do that. I even put passwords on my accounts so that dont happen. Nicor said they can do it not their problem.I pay my gas bill not my tenants. I would like to start a class action law suit. I have gone to the ICC and they work for Nicor they told me. Go figure. Who is going win this?

I moved into my apartment in September of 2007. My first gas bill was very high. I called Nicor to make a complaint they told me it was not their problem but the landlords responsibility to make sure furnaces, installation etc were up to date.

Each month during the cold months since September of 2007 I made a complaint to Nicor. I told them that no matter if I was out of town the whole month with my gas turned completely off I continued to get heating bills for two to three hundred dollars.

Last month my heating bill was over $300. I was home only four days and had the heat off the other days. I called Nicor who again blamed my landlord and refused to come out and take a look. My landlord again called a heating company who updated any parts, filters and a new water heater. I stayed at a friends house from the time I got that bill. My next bill was over $236. I this time called Nicor and said I must have a gas leak knowing they would come out and take a look.

The service tech checked the pipes and confirmed I indeed was paying for someone else's meter. I again called Nicor. They responded by telling me that I need to continue to pay these bills or they will report to the credit bureaus. They also stated they could not give me a date as to when they would be out to confirm the meters were indeed switched. As though their own tech's information or test was not enough.

I asked them to terminate my service and I am told the reimbursement check when ever I get it will not be exactly the difference but charged at the rate today not two years ago when I was only heating my house to 62° and 54° during the day.

I will update when I get the check. I do know my neighbor paid $65 on her last bill that I should have got while I am stuck paying $236.54 or I will be reported to the credit bureau.

I have been going back and forth with Nicor. In September our bill was higher than usual and was an actual read. We had not ran our heat or anything so I called and read my meter. It was about $100 less than the bill. I know how to read my meter because I have done it before because my bill would be too high or too low. I paid the new amount on Oct 5th. A few weeks ago I was going through my checkbook and noticed that Nicor had not billed me since the end of September. I was in shock and dreed of what was to come. I called Nicor and customer service said I had a 0.00 amount and explained the story and was transfered to another rep that stated my bill was pending. What did pending mean I asked and got a half a**ed answer. I emailed Nicor explaining my dreed of a high bill. I wrote the BBB and citizens utility board. I received a letter stating my bill would be sent out the 16th of this month. I received this bill and it was 309.42 and is to be paid by 1/7/09. It is for 75 days of service. It is an estimated meter read on top of it too. I wrote again Nicor, BBB, and Citizens utility board. Nicor wrote me an email stating BBB closed my case and wrote about reading the meter every other month. My big problem with them is that I didnt receive a bill for months and it wouldve been easier to pay. They lied to BBB stating they read meters every other month too because if that was the case I wouldve received an actual meter read bill in Oct/Nov. but instead got no bill at all. They lied about BBB closing the case cause the same day they emailed that to me BBB emailed me letting me say I was dissatisfied with the response Nicor gave me and let me explain to BBB about it. I sent Nicor this letter letting them know I know they lied to me. Makes me upset that Nicor also said to BBB that customers can go on the website and read meters and report it on the site. Last I checked I was not receiving a check or benefits from Nicor as an employee. So if I dont pay this bill I will have late fees/be reported to credit bureaus/shut of after winter months but they can go 75 days not sending a bill and there so far is nothing I can do about it. Does not make sense. They are a big enough company not to be so incompetent. If you have any similar stories I would love to hear about them. Write me at [email protected].

Looking at my gas usage graph, there are highly abnormal spikes in therms used. I live in a 2 bedroom ranch with my wife. We had new windows installed shortly after we moved in, the home is insulated very well, and our thermostat is never above 68 degrees.
According to my original Nicor Gas statement from 10-28-06,
An actual meter reading was not accomplished when service was started. Also, 11-3-06 the meter reading was estimated. I would think when a new customer starts service an actual meter reading is mandatory. The gas billing started out fairly normal until 2-6-07 to 4-4-07 when the therms used, spiked to 717.19 with a charge amounting to $666.56 for 56 days of usage. Prior to that, 12-6-06 to 2-6-07, the bill was only $170.37.
We were set up on the budget plan at $65.00 per month. We did not receive any other additional statements after 10-28-06. Were were not informed of the abnormal gas usage until June of this year! The customer service agent told us Nicor needs to re-evaluate our budget plan payment. What took so long?
Why were we not informed earlier?
Also the billing address is incorrect. The correct address is 108 S. 3000 West rd. Kankakee Il. 60901 The address Nicor has is 108s 3009 West Rd, Kankakee. I tried to correct this error many times and the agents tell me that our street 3000 West Rd. Does not show up on their computers. A Service Technician was scheduled to come out to our house and inspect the meter and valve in July. The technician never showed because he could not find the address. We were never informed of this problem until I contacted the service department and asked what the Technician's findings were. Nicor has our home phone number, cell phone number, and email address. On Tuesday, 10-28-08,
I smelled gas at the meter. I called Nicor at 8 am and was told a Technician would arrive within the hour. The technician arrived at 10:30 am! 2 1/2 hours...LATER
I also asked for actual meter readings at the time the the gas usage was extremely abnormal, 2-7-08 to 4-7-08 $523.22, 12-6-08 to 2-7-08 $533.52, the customer service agent told me those readings were unavailable, and could not confirm when actual meter readings were done.
Furthermore, additional billing was added to our bill from 11-4-05 to 9-21-06. We closed on our home 10-22-06!
I was notified yesterday 10-30-08 via voice mail that we will be disconnected. I called a Customer Care Specialist once again and was told a disconnect notice was sent in the mail on 10-7-08.
I asked what address it was sent to, and the CCS stated the billing address, 108 S. 3009 West Rd. I told her the address is incorrect, and asked, why is hasn't been changed? She then stated that the notice was emailed. We have not received any such email. Is it common practice for Nicor employees to openly lie to customers?
Please HELP! We do not have $594.87 to keep our gas turned on. Our total bill is currently at $2400.00! This is not correct!