2011-03-25 20:58:38 Hi,
I have two complaints:

1. I ordered two pair of Nike shoes (see transaction details). It was confirmed and stated on your website that shipping is free of charge. Per email I was instructed by a chinese college of yours, to pay 40 US$ extra for DHL shipping because EMS could not deliver to The Netherlands!? After various emails I had no choice than to pay 40$. Very disappointing and not as stated on your website!

2. Today I received the two pair of shoes. Both pairs were not the ones I ordered. Both pairs had wrong colours and not as specified on the website and confirmed by you in the transaction details above. We have returned the shoes to DHL to be returned to sender.
Please advise how you are going to solve these problems.
And if you send the correct shoes, please indicate contents as "present", otherwise we have to pay 25 EURO import duties.
Thanks for your immediate attention.
D.B.

2011-03-28 07:10:42 allstarintel, . Co, . Ltd
Dear D.Thank you so much for your cooperation.
First, we should make a apologize to you for the shipping fee.
My friend, as you know, your country is so far from us so that we can only ship the shoes out to you by the DHL. as you know, the shipping fee is so large so that we can not undertake it for you.
Sincerely hope that you can understand, Thanks.
Sorry to keep you waiting, I am shocked that you got the wrong items.
I checked for you, the shoes you ordered is Nike Dunk High AC TZ (medium grey/medium grey/sail)386751-001 and Nike Dunk High (varsity red/anthracite/white) 317982-601 (Men Size:US8=EUR41 )
I am confused that the shopping record shows we sent the right items.
we would check all the orders before we send the goods to the customers
Would you mind emailing the pics of the shoes and the box and the EMS details to me? I am sorry that you could not send the pictures to this email so could you pls send the email to [email protected](and you must note your order number and the website where you have ordered)
pls understand, because we want to confirm whether you have received the wrong and what pair of shoes we have sent to you.
I am looking forward to hearing from you.
best wishes
sincerely


2011-03-29 00:33:16
Hello,
This was one of the shoes that were delivered:

http://www.afshoesonfire.com/nike-dunk-high-12/nike-dunk-high-mens-varsity-red-lightgrey-black-2073.html

The other one I could not find on your website but it was beige with black leather nike logo.

As you can see, not the shoes that I ordered.
Please send the correct ones as I ordered and paid for. Mention "gift" on the package so no import duties will be charged.

Please confirm.
D.
2011-03-30 10:31:34 allstarintel, . Co, . Ltd
Dear D.
Thank you so much for your reply.
My friend, we really hope that we can solve this issue for you.
But if you do not send us the pics we need, we can not check it for you.
Sincerely hope that you can understand, Thanks.
So pls cooperate with us and we sure that we will give you a satisfied answer.
Have a nice day
Sincerely

2011-04-15 21:09:19
Please reply!


--------------------------------------------------------------------------------
Van: DB
Verzonden: vrijdag 8 april 2011 11:24
Aan: 'ysusie'
Onderwerp: RE: order 1668


Hello,
You must be joking. Call DHL yourself and ask for the package to be sent back to you. And send me the correct shoes.
This is your companies problem!


* I ordered two pair at www.airfroceonesonline.com
* I paid us$168.92 plus $40 for shipping with DHL (tracking/shippment number of the parcel is 8xxxxxxx)
* When the shoes were delivered by DHL I refused to sign. The shoes are now with DHL, waiting for your instruction.
* The shoes were both wrong . One pair was Varsity Red Light Grey Black, the other one was Beige with Black logo (see pictures sent)
* Please send right shoes as soon as possible without further delay.

I can not travel to DHL again to make more pictures.
If you don't send right shoes I will report to international FRAUD Bureau and all Social Media (facebook, twitter, myspace, etc. about your companies bad service.
Please help because this is not correct.
D. B.
---------------------------------------------------------------------------------

dear friend,
sorry for delay.
I checked the matter through the pics you have sent to us.
the shoes in the pictures are not what you ordered.but our record shows we have sent right shoes to you.what happened?
my friend, could you show me more pictures that contained EMS shipping details, so we can look into it.please cooperate with us, we will slove it asap, thanks.
have a nice day
sincerely


--------------------------------------------------------------------------------
From: db
To: [email protected]
Subject: FW: order 1668
Date: Wed, 6 Apr 2011 08:41:28 +0200


Hi, these are the shoes that were delivered with DHL.
Please send correct shoes without further delay!
D.B.


--------------------------------------------------------------------------------
Van: service [mailto:[email protected]]
Verzonden: woensdag 6 april 2011 3:35
Aan: D.B.
Onderwerp: order 1668


dear my friend,
sorry for delay.
sorry our optional email address is:[email protected], and we haven't received any pictures from you, could you please send them to me again?
we need your cooperation to solve it, thanks a lot.

best regard
sincerely


2011-04-06

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service

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发件人： D.B.
发送时间： 2011-04-05 02:15:00
收件人： service
抄送：
主题： Message from Air Force One
From: D.B
Email:
------------------------------------------------------
Dear sir, I have sent the pictures of the shoes that you delivered to me
with DHL to '[email protected]'
Send correct shoes to me without further delay.
I have not accepted the DHL delivery.
[email protected]
Dear my friend,
Good day!
Regarding your order, this is your traking information bellow
the tracking/shippment number of the parcel is 8xxxxxxxx
the tracking website:http://www.dhl.com
I have check for you just now, see as below:
my friend, i have tracked for you see as below:
the parcel has got to your location.it shows you refused to signed for
it, right?what happened?please go there and sign for it.otherwise.the package
will be send back to china.
please reply me asap, htanks.
Best regard

2011-03-31
--------------------------------------------------------------------------------
service
------------------------------------------------------
Office Use Only:
From: D.B
Email: dxxxxxx
Login Name: Not logged in
Login Email: Not logged in
IP Address: 77.248.212.18 - 77.248.212.18
Host Address: dhcp-077-248-212-018.chello.nl
Date and Time: Mon Apr 4 2011 12:14:59 MDT

2011-04-16 13:20:33 allstarintel, . Co, . Ltd
Dear D
thank you for your reply
but I'm very sorry to tell you that there are something wrong with the email '[email protected]'
could you send the pics to our another email [email protected]?
thank you very much for your hard work
have a nice day

2011-04-16 14:18:31 DB
I am starting to loose my confidence in your organisation. I have sent the pictures alreade 2 times and got a reply "please sent more pics".
You can't be serious.
I will sent the pics again as you requested.
Are you going to send me the correct shoes or not?
D.B.

2011-04-18 11:09:54 allstarintel, . Co, . Ltd
Dear DB
thank you very much for your help.
I'm very sorry for the trouble we take to you.we have checked the photos just now.
yes, they are different from the ones you ordered.
we are surprised that you received the wrong shoes which you didn't order.because we have checked each order
before we send them to customers. and we have checked all the informations, we find that the express company
mixed up them with another customer’s package.
we just do honest and reputable business.we do want to do long term business with you.
our manager says you will be offered 15% off in your future orders, including
your family and your friends, they will get the discounts.
my friend, I think this is a good discount, you will save a lot of money.
what's more, all of our shoes are in good quality and nice. what do you think?
thank you very much
have a nice day

2011-04-18 23:43:28 DB
I expect you to send the correct shoes.
The shoes you sent are still at DHL waiting for your instructions.
I have paid $162, 98 plus $40 DHL shipping but I don't have the shoes. Your offer is kind but I am waiting for the correct shoes. Please send them as soon as possible.
Show me that you are honest and reputable. Okay? Sometimes you do business and something goes wrong. This is not my mistake so you should solve it, okay?

2011-04-19 12:45:58 allstarintel, . Co, . Ltd
Dear D
thank you for your reply
I know that you are very annoyed that you received the wrong shoes.I completely understand how you feel.we did arrange the right shoes to you. but it is the express company mixed up the packages.and we have contacted with them, but they refuse to take the responsibility, we here the express company monopolize the market, so we have no ideas for them. we are the victim as you are.we scrafice our biggest benefit,
only hope that you can understand and we can solve this issue in a peaceful way for you.our manager said that you need to pay for the shipping if you send the shoes back.I think that it is not for your profit.
you can keep the previous shoes that you have got, the shoes are very expensive and high quality, if you really don't like it,
maybe you can resell them or give them to others as a gift.you don't need to send them back.
you just only pay for the shipping 60 USD per pair.we will resend the shoes to you, is that ok?
thank you very much.
very very sorry for the trouble we take to you.
have a good day

2011-04-19 13:06:37 DB
Do you think I am a fool? I don't spend 1$ more on your company.
I will collect the shoes at DHL and I will never do business with you again.
Your manager and your company is responsible for FRAUD. Read the terms and conditions on your website. Free shipping and free return if they are not right.
Don't steel from people.
Get a life!


2011-04-19 19:05:41 Donald Brouwer
I wanted to pick up the shoes at DHL.
Guess what, your company instructed DHL to destroy the package. The shoes were sent to Amsterdam two weeks ago and are destroyed.
Now you have to send me the shoes I ordered and paid for. Give me the name and telephonenumber of your manager. I want to speak to him. D

I had purchased Jordan C.P shoes worth Rs 8, 550 on the 21st of June 2008 from SSIPL Retail Shoes, South Extn, New Delhi, India. The sole of the shoe got damaged within less than 6 months.

On giving the shoes for getting it repaired, they said it couldn't be as the WARRANTY PERIOD has elapsed. The so-called warranty period was a meager 3 months.

Really feel cheated for such disgusting service being provided by Nike. I am never going its shoes again.

Regards
Akshat Gupta