Nine West
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Category: Lifestyle
Contact Information
South Africa
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Nine West Reviews
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Nine West Pretoria
July 21, 2011
Robbed
On the 13th of July 2011, I was at Nine West Brooklyn Mall Preroria for shopping. The staff on duty that day was Chantel (Manager), Maureen( Assistant Manager), and Xolile (Sales Assistant). Clients who were in the shop was myself and one lady. I requeste a shoe size 39 from Maureen who went to the back and got me one. My handbag was hanging in my shoulder before I fit the shoe but upon fitting i put it next to me in the fitting chair. I liked the shoe and as it was fitting nice I then crabbed my bag for payment that's when I realise that my handbag was missing within a blink of an eye. I was shocked by the incident because all the people that I mentioned above were still with me and suddenly the handbag disappeared. My bag had my car keys, cellphone, Id, camera, cosmetics, bank cards and R500. Unfortunately I did not have a spare car key at home so my car had to park in the mall for the night. I am still shocked as to what or who took my handbag at Nine West Brooklyn Mall. All the above valuables were not insured and it is indeed a set back. While this might not look like Nine West problem, was wondering if Nine West Management can look at this matter and assist where they can. I opened the case at Brookly Police Station case number 408/07/2011. Contact details +27 72 634 1370. My name Ken
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customerxo
January 13, 2011
racism
the nine west at sawgrass mill mall is one of the worst store to shop..It has one of the most racist and lazy manager i have ever seen..i went to ask a question and i got to talk to the manger and she was very rude cutting me off numerous of time..but as soon as she was done talking she and her certain of her employees were in a little circle talking doing nothing at all to help customers...i have been to that nine west many a time though most of the sale associates offer great customer service..the head manager should definitely be changed if she nine west does not want to keep losing there customers...
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USAFlorida
October 23, 2010
Shoe Quality is horrible
I used to buy Nine West (back when they were made in Brazil)... and they were worth the price - lasted for a long time and were comfortable. I stopped buying them for a while because they are a little more pricey but this June 2010 I bought two pairs - ballerina flats made of jeans and another pair of flats made of fake crocodile texture.
I wore the ballerina flats everyday... love them but they died after 2 months. I threw them away... Fine.
The other pairs I wore very little... and one day, as I was driving I feel a little clunk. Guess what?!? the small heel from the shoe fell off!!! HOW CAN THAT BE?!?
I guess because they are made in China and companies keep getting cheaper & cheaper.
I will not buy Nine West shoes anymore... too expensive and made of VERY poor quality.
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christie roman
February 16, 2010
Unprofessional employee's
First I would like to start off by saying that i ove your product i buy my hand bags and shoes from there 2-3 times a month. i went to the locations on Third Ave. as soon as i stepped into the store the lady at the cashier was very rude. She snacth my recipt while i was tellin her that they were a gift but are too big.. I was walkin around lookin at the items, i needed help so i call the young man thats was just standing there while he was walkin towards me the lady from the cashier tild him to go back shell take care of it...so when she approahed me with her attitude i realized that it was bothering her to help me (i didnt ask for her help) so i walked away and" told her forget it because you are nasty) i guess she felt offened when i said that she started to talk under her breathe do as any person would do i ask for the manager when the manager came out she was rude also didnt presant her self to be the manager. i felt like maybe the two of them were friends out side of work because they were both yellin at me so i started yellin too. Then the manager was tellin her employee that im trash and im not a Nine west girl...i said " what!!! and you talking when you're the manager acting like you have no common sense...she refused to exchange my items ot give me my money back she started outtin my things in the bag tellin me to get out ir they'll call the cops!! so i stood there ans told them to call the cops... i didnt do anything wrong. plus while all this is going on the cashier is back there laughin in my face!! They also refused to give me their names or any information of someone i can call. There was a customer there thats was with me at the time she was tellin the manager that she wasnt acting like a manager and that she was a witness to the fact that the cashier was rude as soon as we stepped in the store. i will never go into that store again. The funny things is while i was gettin kicked out there were people in the front watchin everyhting they asked what happen aand i explain the situation to them the lady said the last time she went in there they were really rude. They must have history of being rude to theis customers.
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October 31, 2009
poor service
Went to Nine west Shoes store in Austin Street, Queens, NY on 10/31/09 and purchased a pair of shoes.I usually like to purchase 2 or more pairs. But the associate at the store was very arrogant to the point that he left the signed receipt on the counter and went downstairs and ignored the recipt..When I said "thank you ", he did not replied.When I asked for another pair of shoes because the first ones were damaged he said that's the last pair we have. He was very repugnant and showed no professionalism nor did he represent your store to the fullest.I did leave with a pair of shoes and they could have been free as well, if I would have kept the signed sale receipt.He could not have cared! I'm appalled at his service and this is one of the stores I shop to because it's in my neighborhood.Should I go to another county and shop there? Maybe so and give the business to someone else or boycott your store.
Aurea Jimenez
A very upset cistomer
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Topeka
August 5, 2009
Sun glasses
I have bought several of my sunglasses through Nine West and on every pair that I have bought one of the srew always falls and I am forced to buy another pair. In the course of 4 years I have bought atlest 6 pairs. This is becoming rediculous. I am starting to think that they doing this on purpose for people to keep coming back. I am done buying sunglasses if this is how they are going to keep making them, if I could just get a screw from someone I would be happy but when I go to the stores they just say sorry could I show you some of our new styles. No, I like the one that I have I just want a screw. Then you go to all their websites and there is no actual customer service to contact, only to purchase. At this point I am very unhappy and may be starting to shop somewhere else. I find it very sad because I buy purses, shoes, clothing and all of my sunglasses, for as much money as I have spent within the years you would think someone could give me a 2 cent screw. Very poor customer service.
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Unhappy Customer
January 17, 2009
Nine West horror story
My wife purchased a pair of shoes at the Warwick Mall Nine West store, at the store she tried one of the shoes it was fine, when we got home she tried them both and the other shoe that she didn't try even it was the same # the shoe was smaller. We then returned to the store to get another pair, they didn't have it at that store so they sent us to the Providence Mall, where supposedly one pair was set aside for her, well it wasn't. Then my wife picked a different pair of shoes and returned the 1st ones. The second pair was $23.31, we paid the difference and left. When we got home she put them on and after a few minutes the shoes started to hurt, she put them aside and the following weekend we went back to the Warwick store to return them. The girl at the store processed the credit and gave me a refund as I was walking out, I noticed that she only refunded me the $23.31 not the full amount. I went back to her and told her that the refund was wrong; she should have refunded me the full price including the credit of the first shoes not just the extra I had paid. She then called the other girl and she said that I was wrong that that was all I was suppose to receive. I tried to explain to her she should have refunded me the full price including the credit of the first shoes not just the extra I had paid. But she would not listen to the point that she told my wife to shut up. We started arguing to the point that she even calls the Police. At the end and after I mentioned I was going to complain on the company website, then after about 30 minutes of arguing the other girl gave me the correct amount and we walked out. I would like to warn every one to be aware when you are returning merchandize at the Warwick Mall store to make sure that you get what you are suppose to receive. Nine West definitely lost a customer on this one. We won’t be returning!
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Shayda
December 29, 2008
HORRIBLW MANAGMENT AND POOR CUSTOMER SERVICE
The Nine west location in the Vacaville Oulets has the worst management and the poorest customer service! I do not recommend any one to shop there at all! I tried returing a pair of shoes purchased off the clearance rack from a purchase 1 month prior. The manager Vera accused me of wearing the shoes, accused me of purchasing them from Ross and trying to return there, she did not beleive I bought them from the Folsom outlets. She infact called the store made me wait 30 minutes to confirm that the shoes was bought there. She embarrased me in a store with over 40 cutomers. She barely spoke any english and barely knew how to operate the computer. DO NOT SHOP NINEWEST!
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July 28, 2008
Never again
I bought a pair of size 9 high heel sandals that turned out to be too big when I wore them the first time. I took it back within 30 days and exchanged it for a size 8 but with wide feet the leather seams robbed and bruised my feet when I work in them. I took the shoe back and the co-manager offers to stretch it out, but I was concerned that would recreate the problem I had with the size 9 pair of sandal. Anyway, she said she would talk to her manager about it and get back to me. I didn't get a call but stopped by a couple of days later. It was obviously the co-manager was doing everything she could to prevent the return of my purchase. Knowing it was past the 30 days return policy and that I did wear the shoe ones, I would have been happy with a store credit.
She did offer me a store credit but not for what I paid even though I had my receipt and threaten to "watch" my sale. Apparently, I didn’t have a problem, it seemed Nine West was the one with a problem, me, the unhappy customer.
I was now not only shock but angry. I did let her know that I felt I was been treated like a culprit instead of a dissatisfied customer. At that point I was so angry that I didn’t care about the shoe or the money. Neither she nor her manager had the right to treat me that way. I even remember leaving the store twice with the box of shoe, and not being offered a bag to carry it in. This is unacceptable.
I got a call from the co-manager’s manager the next day, but the damage was done. In fact, according to the co-manager, that was her manager’s bright idea of customer service.
I ended up giving the shoe to a friend whose feet are narrower than mine but I will never shop at Nine West again.
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