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sigh46619
April 11, 2011
Nipsco
Hi I am a single mother having an issue with NIPSCO, and I need help. This seems wrong and unfair and I don't know where to go for help. I received a disconnect notice from NIPSCO that was due on 4/8/11. I called to make payment arrangements and was told I couldn't until July and that I had to make the full payment on that same day or I will be cut off. I asked around and finally got someone to pay it. I had to use their debit card so I went through their eds system. I made the payment on the 4/8/11. Now its is Monday and NIPSCO disconnected my service. I called to see why and they said they could see I made the payment on Friday but because I failed to call in the confirmation number they disconnected my service. Also, in order for me to get it back on I have to pay a deposit and reconnection fee. I am unemployed at this moment and real services has helped me with this bill. I can not pay the deposit; this seems so unfair because they can see I made the payment on the 8th. Is there anything I can do or could you please help me.
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Steader24
April 3, 2011
Bad service
My NIPSCO bill was generated on 8/13/2010 stating that I had a past due amount of 266.53, total amount due of 447.84 and 181.31 due on 9/2/2010. Meter reading date was between the 13th and 15th.
Nipsco's customer service manual states that they MUST send a disconnection notice and they can't disconnect until 14 days have passed from the issue of the disconnection notice.
What I got on the 13th is a regular bill with no disconnect notice. There is no disconnect notice on my online account, and no other information since the 13th.
When calling NIPSCO I was greeted with general rudeness and standoffish attitudes. I asked why my electricity has been disconnected and the only response was "We sent the disconnection notice out."
NIPSCO could not tell me the date the disconnect notice was issued or when it's deadline was. I requested they look into my account to verify the disconnection or even the existence of the disconnection notice.
I was told they couldn't do that and if I wanted my electricity back on I would have to pay the total amount due from the 13th, the total amount due on the 2nd (it isn't even the 2nd yet), a $200 deposit, and a $45 reconnection fee.
Is NIPSCO that hard up for the cash?
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