Nissan Australia

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Category: Automotive

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Chatswood, New South Wales, Australia

Nissan Australia Reviews

Xvito November 2, 2009

Terrible company

I bought a new Nissan Micra in Sept 2008. In February 09 the dealership replaced my carpet as the fibres begun to come away near the drivers seat. For the record, i never leave anything on the floor in front of the driver's seat that could possibly cause the problem. I can't even rest my foot there as my legs are too long. The carpet was ok for 1-2 months and then it happened again. I had to get the carpet replaced for a second time in June 09. Now in October, it's happened for a third time. This time though, Nissan it not honouring the warranty. They claim it's not a manufacturing issue. Yeah right!!! Iv'e never heard of any other cars where the carpet disintergrates every 3 months and its not an issue of quality. If they didn't install substandard carpet in the first place it would have to be replaced all the time.

I called the client relations department for Nissan Australia and they advised the warranty department made the decision to decline my claim based on information given to them by the dealer. The dealer said all he sent them was a photo of the damaged carpet. How can they base a decision on a photo.

I have also been told by the dealer (after i purchased the car) that it's a very common fault with the Nissan Micra model. Other people have also had their request for replacement of the faulty and substandard carpet declined too. How can it not be a manufacturing issue?

Now all I'm getting is the run around. The dealer says it's put of their hands and Nissan Australia can't or won't help. They said they can't comment on what the dealer has or hasn't told them.

I am never going to buy another Nissan vehicle again and i wouldn't recommend anyone else did either.

April 9, 2008

Faulty new car!

I'm typically not one to complain but... On 3 March, 2008 my family took delivery of our new family car, a brand new MY08 Nissan Pathfinder Turbo Diesel Automatic. On 29 March, 2008 and just prior to its first 1, 000km scheduled service (which was booked for 2 April, 2008), serious problems with the car started to occur. I took the car to my local Nissan service center in Artarmon on 31 March, 2008 and at this time the car was still running on its second tank of fuel.

Specifically, the car would frequently stall whilst being driven at speed and often enter "limp mode" (a condition where the car will only slowly accelerate to 20km/hr) when accelerating from a standstill. Both of these conditions render the car powerless and when the engine is stalled, the car unable to be steered or stopped since there is no power assistance provided by the engine to operate these critical functions. An accident was undoubtedly imminent given that the car had become an un-steerable and unstoppable 2.3ton missile at speed or due to being incapable of executing a safe turn in front of oncoming traffic.

After picking up the car from said Nissan service center in Artarmon and receiving the all clear that everything had been tested and fixed in writing, the car immediately stalled and entered limp mode several times before I arrived home > a measly 3km away. I contacted the MVIRA and the person I spoke to immediately classified the car as a danger to all if it was continued to be driven due to the serious safety issue concerning the engine. I contacted Nissan Roadside Assist on 3 April, 2008 who, under the circumstances, agreed to tow the car back to local Nissan service center. The car has been there over one week now and there is still no resolution.

My wife, children and I have lost all confidence with this vehicle, particularly since we were planning to drive it to Fraser Island during the school holidays in December. We are also inconvenienced as we are without a family car and I would like to know what possible position to take with Nissan Australia regarding the purchase of our new car which has subsequently proven to be totally untrustworthy.