In 2008 my Nissan Ultima developed a consistent intermittent problem. The problem was a jerking motion when the vehicle was put in gear (Drive & reverse). I brought the vehicle to get checked out on three occasions and they could not determine the problem. On 2/23/2009 I took the vehicle to Massapequa Nissan (500 Sunrise Highway), and it was finally determined that the transmission needed to be replaced. After the repair the problem was still there but would occur intermittently and not was often. I had the vehicle checked out on two other occasions after the transmission was replaced and was told that the transmission was fine. Recently on 5/14/2011, I took the vehicle to get checked and told the dealer to run a full diagnostics to find the cause of this problem. At this point it was determined that the engine mount (passenger side) was the problem because it was cracked. This caused the jerking motion. The dealership also indicated that my warranty had expired at this point and this repair would cost me $479.00, the $115 for the diagnostics, plus the additional labor to replace the bad mount.
I asked the mechanic why this part wasn’t replaced back in the 2009 when it was covered under the warranty; he indicated that it was probably missed.
I am requesting that this repair be covered under the warranty because it was missed back in 2009 when the car was checked out. In addition I want a full refund for the diagnostic fee of $115. I can provide a copy of all invoices for this problem. Please contact me ASAP to resolve this matter.
Sincerely,
Mike Laventure
(516) 220-6108

We bought a Nissan Sentra 2004 from a Toyota dealership in Oakland, CA that went out of business. We had the car less than a week and our financing did not go through and the dealership wanted to add my husband. They said they were going to bring the papers over to our house. The dealership never brought the papers over because they went out of business. We attempted to call the dealership and they promised to take care of it before the doors closed and did not. We tried calling them and stopping by the dealership and there was no one there. We were forced to fill out a complaint with DMV to at least get the car regsitered. Months went by and we still didn't hear anything from anyone. On Wednesday, July 15th we heard from Nissan saying we owe them the money and want $1, 000 immediately or surrender the car. I asked them if they had any dicumentation and they refused to provide and was using scare tactics with me. She finally said she would fax the documents and never did. We tried calling several people at Nissan and they were all collections people refusing to cooperate or work anything out. They said they bought the contract from Toyota but wouldn't provide any prooof. I also said we would not pay for the warranty of $1, 600.00 when we do not have one. I also said if we surrender the car we want our $1, 000 cash we put down on the car and they also refused. My stellar credit is about to be trashed. How can they send me to their collection when they never even tried to collect in a reasonable manner. We would have been happy to work everything out and give them the last 5 payments if they would have explained how they obtained our contract and proof. This is not brain surgery, they need to provide proof that they are the lien holder and give us more information on how we can work with Nissan. I don't even know if they are honoring the percentage rate Toyota gave us!