Issue with 2005 Nissan Frontier


ANYONE ELSE HAVE THIS ISSUE???

as of today 6/22 2010 - Rebecca from Nissan/ TOTAL Customer Satisfaction is looking into the issue - I thought it would be good to post my issue - in hopes of getting Rebecca some more information regarding problems with the 2005 Nissan Frontier -

My issue is as follows:

My name is Denise White and I am the proud owner of a Nissan Frontier 2005. I am the original owner and have maintained it beyond what was required. I used a local shop close to my work.

On May 25th, 2010 I had an unexpected failure with my Nissan. I had the Timing Chain Tension Shoe break while driving. I lost oil pressure and the oil light came on. I immediately stopped driving and had it towed to Leonardo
Automotive/Frank Wiebusch (7426 Redwood Blvd. Novato 415-897-1503 begin_of_the_skype_highlighting              415-897-1503      end_of_the_skype_highlighting).

In the last two weeks I have learned many things about the Timing Chain Tension Shoe on my Nissan Frontier 2005. Nissan knew it was an inferior part with problems - and in newer trucks it is now fixed. I have a copy of the Service Bulletin documenting the issue (NTB09-128). I do not understand why the known issue never became a recall. I even went into the dealership BEFORE my extended warranty was up and asked about the problem - and was told it was not my model and there was no recall.

Because the problem was not recalled my estimated costs to repair the truck is $4, 000 - $5000. My truck only has 79, 000 mileson it! I purchased the extended warranty and it expired 4000 miles ago. I really do not think this is fair - and I think Nissan should stand behind my car and fix it - or pay to fix it
because it was a known problem. I tried to go to the local dealership and was told very bluntly that they would NOT help me (another reason I had to go to a local repairperson was because Northbay Nissan needs customer service training)

I have all records available. 

I would also like to include a quote from Leonardo Automotive -

To whom it may concern -
I Frank Wiebusch, of Leonardo Automotive, as well as Luke Adams, have never see tthe sort of damage as pictured and described in our work order #52514, on any vehicle with the sort of maintenance history and mileage found my Ms. White.

Evidence of this failure pictured is being saved in the process of the repair,
and all used parts will be returned at the end of the repairs.

There was also no indication leading up to the failure in which we could have
foreseen this problem.
Sincerely, Frank Wiebusch, Service Adviser, Leonardo Automotive.


Wiash me luck! I have high hopes that Nissan's TOTAL Customer Satisfaction Dept will come through!


Respectfully,

Denise White
[email protected]