Nissan North America

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Category: Automotive

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United States

Nissan North America Reviews

Al H March 13, 2011
Lack of service
We own a 2002 Nissan Altima which we took into the dealer to have the spark plugs replaced. Car had close to 120000 miles with the original plugs. The service manual states to replace plugs at 105000 miles. While removing the plugs one broke off because it had been put in too tight, the head had to be removed and taken to a machine shop to drill and tap out the broken off plug. This cost me $1501. When reporting this to Nissan Consumer Affairs, I was told had this occurred while still under warranty (60000 miles) Nissan would have assumed the responsibility for this cost. But why would I replace spark plugs at 60000 miles when car was operation perfectly and your service manual states to replace plugs at 105000 miles???? I am completely amazed at this lack of service and lack of goodwill on the part of Nissan North America.
Nikita36 July 21, 2010
I do not feel I should have paid for the same repairs
The vehicle had a recall. I took the vehicle in to correct the defect. I was told the car had been repaired. The vehicle continued having problems. When I took the vehicle back again, I had to pay the costs. I was told by Frank Sikes if the repair had been done the first time that I would not have had to pay. Since it was at a later date, I had to pay the repair. The vehicle was experiencing the same problems. The problems were also listed on the recall notice. I do not feel I should have paid for the same repairs.
jmack2 July 23, 2009
Lack of responsability/government/consumers
Nissan is very aware the front end problem in the 03 and 04 350 Z's, INFINITI G-35 and the associated tire feathering and cupping of the front tires after as little as 4000 miles. They are avoiding this with the hope that it will go away as they did when the 84, 85, and 86 300 zx car were catching on fire. It wasn't until people died from their car catching fire that they were forced into a recall campaign to fix the problem. This campaign is still open in 2009. we must continue to press for more accountability on the part of companies that are only interested in our dollars and not the consequences of bad design or negligence. If you own any on these vehicles you might be interested in these links.

http://www.lasercannon.com/Newz/feathering.htm
http://www.nissantireproblems.com/index.html
http://z31.com/repairs/injector.shtml

NOTE: There is no need to change your injectors. Nissan has recalled all 84-89 300ZXs in the USA and will replace the injectors and some other associated components free of charge. Make an appointment with any dealer if your car has not been done yet. If you're unsure whether your car has been done yet, call any dealer with your VIN handy and they will look it up for you.

The early 300ZXs' injectors have a habit of leaking around the seam where they are pressed together. If they are not changed once they start to leak, your car will burn. Since this is not good, you will want to change your injectors once they start to leak. "But how will I know when/if they leak?", you ask. You will smell it, trust me. Anytime you smell gas in your car, check around the injectors and fuel rail, as this is where virtually all leaks start. It is a good idea to carry a fire extinguisher in your car, just in case. If your car catches on fire, unless you are really lucky, or near a fire station, it will be a complete loss.

UPDATE: Class Action Suit Filed Against Nissan For "Tire Feathering" and "Tire Roar" in the 2003, 2004 and 2005 Nissan 350z!

A class action lawsuit has been filed against Nissan for the defective front tires and alignment system that causes premature and irregular tire wear, "tire feathering, " and "tire roar" in the 2003, 2004 and 2005 Nissan 350Z. On October 1, 2004, in the California Superior Court for Los Angeles County, a class action lawsuit was filed on behalf of all 2003, 2004 and 2005 Nissan 350Z owners and lessees nationwide (Paul Doty v. Nissan North American, Inc., Case No. BC322435).

The complaint alleges that these vehicles suffer from suspension and alignment defects that result in premature wear, feathering, and cupping of the front tires, resulting in "an extremely loud tire roar or tire growl, especially when the vehicle is braking, traveling on a smooth road surfaces or cruising at speeds of 30 mph or less." In addition, the complaint charges that Nissan 350z owners and lessees have been forced to replace their front tires and service their vehicle's front-end alignment more often than is reasonably expected.

Nissan has made several inadequate attempts to remedy the front tire problem in the 2003 - 2005 350Z car. Nissan issued several advisories to its dealership service departments, called Technical Service Bulletins, prescribing varying steps to address and correct the front tire problem. After several attempts, Nissan finally issued on April 12, 2004, its Technical Service Bulletin called "2003 350Z Front Wheel Alignment Warranty Extension (NTB04-043)." In conjunction with this bulletin, Nissan sent all 2003 350Z owners a letter describing a warranty extension and inviting 350Z owners with front tire problems to come to the dealership service department for a free inspection. The purpose of the inspection was to determine if the car was eligible for a repair pursuant to the April 2004 "2003 350Z Front Wheel Alignment Warranty Extension Program."

In our lawsuit, Plaintiff alleges that the repairs done according to the April 2004 Technical Service Bulletin (TSB) are ineffectual and lead to the rapid recurrence of front tire problems.
If you are an owner or lessee of a 2003, 2004 or 2005 Nissan 350Z and have experienced any of the above conditions, please fill out the form below. By filling out the form you may be able to participate in the class action and will be notified of any important developments.
First Name:
Last Name :
City:
State:
Zip:
Email:
Phone Number :
Model Year:

We would like to hear from as many 350Z owners and lessees as possible who have had the April 2004 TSB repair procedure performed on their cars.


Did you receive information from Nissan about this TSB?
Yes
No
Unsure

Did you have the April 2004 TSB procedure performed on your 350Z?
Yes
No
Unsure

The April 2004 TSB repair procedures typically resulted in the dealer service department performing a front tire rotation or replacement followed by a front-end alignment. Specifically, we would like hear from you whether or not your "tire roar" or "tire feathering" has recurred since having the April 2004 TSB repair performed on your vehicle.

Did the "tire roar" or "tire feathering" return on your 350Z after the dealer performed the April 2004 TSB repair procedure?
Yes
No
Unsure
Inapplicable

If you answered yes to the preceding question, please indicate approximately how many miles elapsed on your car after the April 2004 TSB procedure before the "tire roar" or "tire feathering" recurred?
0 - 500 miles
500 - 1, 000 miles
1, 000- 2, 000 miles
2, 000 - 3, 000 miles
3, 000 - 5, 000 miles
More Than 5, 000 miles

Please add any additional comments you have about your Nissan tire problems:


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Disclaimer: This is a collection of articles, websites, and complaints from numerous consumers around the country. NissanTireProblems.com is provided as a public service for informational purposes only. Information on our web site should not be construed as legal advice. For answers to specific questions, you may want to contact a consumer law firm listed on our site. Legal questions and e-mails are forwarded to participating law firms across the nation, and we hold no responsibility. Sending an e-mail does not constitute an attorney-client relationship. Links included in our resource section do not imply endorsement or recommendation by NissanTireProblems.com and are only provided as a public service. Questions pertaining to this web site may be sent to [email protected].
September 5, 2008
They refuse to perform warranty work
I brought my 2003 350Z to Autoway Nissan complaining of an abnormal noise in the transmission. I was told that the noise is a "normal" noise for the 350Z and will probably get louder with age. I contacted Nissan North America and expressed my dissatisfaction with what I was told and was told that someone would contact me the following day.

Needless to say, Autoway Nissan had my car for 7 days (with no rental) waiting on Nissan North America to inspect and approve repairs. Once contacted (after demanding), Nissan North America stated that since the dealership has said it was a normal noise they would not be able to perform the repair under warranty.

When I questioned the regional representative about why there was no service bulletin on this noise to address the number of concerned consumers he got rude with me. I relayed to him that I have been an ASE Master Technician for 15 years and this noise may indeed be normal for the 350Z but under no circumstances was it a normal noise for a manual transmission.

I have contacted Transmission repair shops, Z car specialist, and enthusiast, and have been told although the transmissions are a little on the noisy side, my experience was NOT normal (sounds like marbles rolling around in the box). Nissan North America has hung up on me 3 times and will now no longer return any of my phone calls.

I now have a 2003 350Z sitting in my driveway with 50, 000 miles on it, originally was under factory warranty and continues to be under Nissan extended warranty that I am embarrassed to drive due to the noises coming from the transmission that is normal.

That is not the only warranty problems I have had:

2007 Nissan Frontier - Refused warranty on cowl panel discoloration citing improperly maintained.

Fix: Replace or paint and properly maintain the exterior of the vehicle. (I have receipts documenting exterior washing at least 1 time a week and full detail 1 time every other month)

This is how Nissan treats the dedicated consumers they serve, be informed.

I currently own:

2006 Altima S - Nissan #10

2003 350Z - Nissan #11

2007 Frontier SE - Nissan #12

I have at one time or another owned nearly every Nissan car and truck offered for sale in the U.S. with very little problems with any and what problems I have had were when they were out of warranty so it didn't matter anyways.

Nissan North America...PISS OFF!

Thanks for treating your devoted buyers with the respect they deserve!
December 11, 2007
left front poping
i have a 2007 nissan frontier xe. at around 8,000 miles, i started to hear a poping sound when the truck turns left or is on uneven surfaces. took it to the dealership and after aboout a day they called to say that it was my tool box making the sound! i went to test drive it and no, it was not the tool box makeing the sound. after about 3 more days, they called ot say that they could not find the problem so they put some grease on the left front spring and that fixed the problem. i went and drove it and no, the problem was still there. i then called nissan north america and told them what was going on. after there investigation, i got a call today and was told," there is no problem with my truck. all 2007 frontier xe trucks was builth that way and that i should not worry".
the sound is like a ball joint or spring!!! i will never buy another nissan!!!!!!! customer servive is crap and they think that everyone is stupid!!!!!!!! a new truck will not make that sound unless there is something wrong with the front end and i'm sure it was not builth that way!!! this is a new low for nissan.
October 28, 2007
Llack of service and lack of goodwill on the part of Nissan North America
Nissan North America
P.O. Box 685003
Franklin, TN 37068-5003
www.nissan.com

We own a 2002 Nissan Altima which we took into the dealer to have the spark plugs replaced. Car had close to 120000 miles with the original plugs. The service manual states to replace plugs at 105000 miles. While removing the plugs one broke off because it had been put in too tight, the head had to be removed and taken to a machine shop to drill and tap out the broken off plug. This cost me $1501. When reporting this to Nissan Consumer Affairs, I was told had this occurred while still under warranty (60000 miles) Nissan would have assumed the responsibility for this cost. But why would I replace spark plugs at 60000 miles when car was operation perfectly and your service manual states to replace plugs at 105000 miles???

I am completely amazed at this lack of service and lack of goodwill on the part of Nissan North America.

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