Rick Small, General Manager of Nissan of Bergenfield, (201-385-3600-Ext. 1001) has not as promised sent the paperwork for the extended five (5) Year Nissan warranty for the Nissan 20010 and refund for$144.57 for the tire.

I had a Nissan 2009 that was a lemon and Nissan gave a buy back with the Nissan 2010. I was told that everything we had for the 2009 including the extended warranty would be on the 2010. When I called Fidelity was told that I was still paying for the 2009 and that 20010 did not have the warranty.

Rick Small along with a Nissan Representative were handling it and I would receive the same warranty except that Nissan would be the contract. It would be at the same price as the 2009 and I would also receive the refund.

This has been going on since March and Rick Small always says the same thing, "I am handling it" and will call you. All I get from him is "Lip Service". As the General Manager and a Representative of Nissan I would expect much more.

A complaint also went to the Better Business Bureau.