Ever since My brother bouught Nissan Altima as a brand new he's been doing all the car maintenance with their dealer. Yesterday he dropped his car at the Agiancourt Nissan location for an oil change. When they gave the Key back to him that he realized they broke the windshield. All they saying ohh... must have happend when we lift it in the coizer. What they can do they will replace the windshield for $275.00+ taxes which is reg price $375.00 (after market) or nissan Windshield $1200.00. The point is isn't that he's been getting service from Nissan because he wants to get the best service from the original maker also isn't that they suppose to be responsible they broke the windshield and they have to replace the original part at the free of charge. I don't understand why he has to pay from his own pocket?

I have a 2005 Nissan Altima. In August, 2007, I was told I needed back brakes after 22, 000+ miles. I was upset but had them replaced. I was back for an appointment on March 25, 2009 and was just told the same thing!! 19 months later and I need brakes again??? I now have 31, 000 miles on the car...that makes only 9, 000 additional miles put on the car and they're telling me I need brakes again??!?!? I called Nissan headquarters and registered a complaint and received a case number. When the District Manager for this area called back, she said that there was nothing Nissan could do for me. That it was probably the way the car was being driven. They are crazy, since I had a Mercury Cougar for 11 yrs. and only had 1 set of brakes put on it. How can I need brakes again after 9, 000 miles? AND...anything that I have had done on the car has always been done at this location. I have never taken my car anywhere else. Well...guess what? Nissan will never see me again and I will definitely be spreading the word to as many people as I can. I am in Customer Service and If I ever treated our customers this way, I'd be out of a job!! Whatever happened to the customer is always right? I understand that the warranty states 12 months, but come on...it's only 9, 000 miles. Bev in Macedonia, OH

My 2005 Nissan Sentra was recently found to have a cracked head gasket. My car has only 60, 000 miles on it, and this is an expensive repair for such a new car. I discovered that this was a common problem with this vehicle and through some digging found a number to contact to request financial assistance from Nissan. I took my car to the Nissan Dealership and authorized repair. I also contacted 1-800-Nissan1 and set up a file. The response was very favorable and I was led to believe I would get assistance from Nissan after the dealership was contacted. Two days later I received a call from Nissan advising me my claim was denied. They advised me that by authorizing the repairs I had indicated to them that I didn't need assistance. (I would beg to differ.) The people at Nissan had known all along that I was authorizing the repairs and never let me know of this policy. The dealership was aware I was contacting Nissan for reimbursement and went ahead with the repairs anyway. I had been pleasantly surprised when Nissan was initially so helpful and now feel like they acted in a way to deliberately lead me to take actions that would prevent me from being eligible for assistance. Needless to say this is the last Nissan vehicle I will ever own.

I have a 2008 Nissan Altima Hybrid. I live in El Paso, Tx so we bought it in CA and had it shipped to us. We loved the car until we had a fenderbender and no one can fix the car. All damaged parts have been replaced by hightly recommened auto shop but it will not start. They feel the battery is dead but do not know how to recharge them. They send the car to the local Nissan to have it checked on their computers. The local Nissan says it is the national Nissan and our problem because they will not touch a hybrid. The national Nissan says they will fly someone in on Monday to look at it. We were told by the CA Nissan to just call the 800 number and the local Nissan would have to work on it.What a mess, how do we get our car fixed if something happens to it now or if we are traveling? Has anyone else had this problem? If we had known that there is no one to work on our car except in those few states we would not have bought it.

We've had this car since new for 6+ years and have had this "SERVICE ENGINE SOON" indicator show up on the dashboard. This has happened 5 times in 6 years, in which 4 of those times, it has been the same problem: the vent control valve was no longer working.

The dealer in Unionville Ontario, Canada has said each and every time that "parts do fail". The problem is that this part failed 4 times in 6 years when it was supposed to last the lifetime of the car. After repeated requests for the dealer (after the 3rd time) to get Nissan Canada involved, the answer was always no. Seemed suspicious that every 1+ year, that this part will fail.

I called Nissan Canada myself and complained. I told them the dealer was willing to provide full maintenance history of the car, but after 2 minutes on the line with them, the CSR says "oh, your car doesn't have extended warranty" and there was nothing that could be done. If I had extended warranty, would I be calling them... not so bright, those people at customer service. The fact is the same part has failed 4 times in 6 years and no one thinks that is abnormal.

Well, I think it's abnormal and for their attitude, when my 2 Nissans need replacing with new models, I can guarantee you it will NOT be another NISSAN product... ever. We've got a large extended family, and believe me, I will do everything in my power to dissuade them from buying a NISSAN or INFINITY product. There are quality conscious and customer friendly car companies out there, so NISSAN can kiss my business goodbye.