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November 19, 2007
Bad experience!
Had an accident, back on 12/??/03 (details available, if for any purpose), in my 2002 Nissan Frontier pickup. carried to NTN, and repairs took several weeks, but appeared to have been done in an excellent manner, if not timely. Back then, I noticed that the CD of songs that I liked and had recorded were stolen from my CD player, and reported this to the service manager, Steve Luckey, and got sort of a weak response, "we'll look into it but what can we do?" no big problem, I will put the ones that are still available on another CD, and the irreplaceable ones, well?? I have now moved to Pittsburgh, and one of my tires wore out, and when I switched the spare to the bad location, surprise, surprise - the spare was no longer on a matching mag wheel, (as it was), it was on a plain rim. The repairs were done well, (if one doesn't mind them being "supplemented") well beyond total, but to have some employee(s) allowed to steal whatever they wanted with no penalties will, I hope, determine their fate - I give them a rating of -7.
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September 5, 2006
Service performed on my car two weeks before breaking down again
I had repairs done on my car costing $2,578.00 three weeks ago. The repairs were done at the Premier Nissan of Metaire, Louisiana. The car broke down with the same problem last week on the 4th of July. This car is my son’s primary source of transportation. He has a internship in Monroe for the summer, so he headed from Gretna to Monroe. The car stopped on him three times before he got there. When he got there it stopped on him the next morning.
I called the nearest Nissan in Monroe to have my car sent over there by tow truck, I explained the problem to them. This Nissan in Monroe was kind and considerate in assisting me with my repairs. However, Premier, which I went out of my way to buy a car from, has thrown me away like trash. I have been trying to get answers from them for over a week now to see if they will assume responsibility for these repairs. They keep giving me the run a round. Maurice said Rhonda has all of the necessary papers and she will send them over to Monroe. This was last Thursday, July 6, 2006, today is Wednesday July 12, nothing yet. I have been calling and calling and leaving message after message, when someone does answer the phone or when I am lucky enough to get a machine. No response
I have my son that far away from home stranded with a 2003 Nissan Altima which I pay my bill early every month. I now have an expensive rental car for him to get to his internship program with Legal Aid Services of N. LA.
I need help, immediately
Nettie
Gretna, LA 70053
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