Here is the copy of my email to Chad Morse the Service Manager at Nissan South. He still has not done anything about my complaint but an oh well. My BBB case is still open with them.

I am contacting you with an issue that I have had with your company. My name is Latoya. I recently received car service from your dealership that I was not happy with. My car broke down in Madison, Ga on the way to the Atlanta Airport to start my honeymoon. I contacted your dealership Nissan South on May 2, 2011 to let someone know that My car was being towed in by Usaa due to leakage from the transmission. I explained that I will be on a cruise and would not have service. I left my cousin Shana Askew cellphone number to contact with any question because the car was left in her care. My mother (Gloria) than took over for my cousin because my mother has all the paperwork to my car. She explain that my car had extended warranty to cover the transmission. She was repeatly told that it was not covered although she had the information for Nissan South to call to check. Nissan did not take the time to called my warranty company before working on the car. She was told that it was a different part of the transmission that is not covered by warranty. She was then told the part had to be ordered and would come in on Monday May 9th and the car would be fixed by May 11th. This gave me time to come back from my cruise and get any information I could from the warranty company to give to Nissan South. Nissan South failed to call anyone or leave a message to letting us know that the car was actually fixed on Friday May 6, 2011. I had to purchase a plane ticket on May 7 for my husband and I from Ga to Va, so that we could get back home IAO 274.00. I also had to rent a car for 1 week IAO 196.00. I then had to purchase plane tickets to come back to Ga on May 14, 2001 If someone would have contacted me to let me know the car was fixed on Friday, I would have stayed to Monday and drove my car back to Va. I am so upset with Nissan especially since I trusted that they would have my best interest at heart. I have had to spend unnecessary money to get back home and back to Ga. I am requested all of the money I had to spend because of this company. I would like for some one to contact me ASAP at