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nissansucks
February 4, 2011
Hose broke and Nissan knew it was a issue
I own a 2004 Nissan Titan and on New Years eve, I had a hose that broke and I lost all my transmission fluid. I got it fixed right away and they said I lost every drip of fluid. In the next few weeks after I started to notice my transmission slipping. I first took it to Lokey Nissan in Clearwater and the guy there was no help at all and didn't even listen to me. I then went to four transmission places. The last one I went to showed me this bulletin It's TSB NTB05-022a (August 1, 2005) and is for:
04-05 Titan (A60)
2004-2005 Armada (TA60)
I can not look it up online, but mechanics can. I do have a print out of it. It basically says that the transmission cooler line has been known to leak and to replace the hose and hose clamps. I went to the place that fixed it on New Years and showed them the bulletin and they said that it was the same hose that they replaced.
I then proceeded to look up on Google Nissan Titan transmission line leaks and found a bunch of people with the same issues. I even read one that wrote almost word for word on what happen to me, but his caught fire
Two people from Nissan both told me that a Bulletin is only turned into a recall if enough people complain about the issue.
I spoke to a Stephanie from Nissan and she said that there is nothing they can do about it. I asked to speak to someone above her and she said she is the highest there is.
I just do not understand how if Nissan knew about this issue why they didn't put out a recall or at least let Titan and Armada owners know to get it fixed. Nissan now wants $4000 to fix it.
http://www.facebook.com/?ref=home#!/pages/People-who-do-not-like-Nissan-or-have-issues-with-them/139785442751421
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October 28, 2009
Poor service
I purchased a new 2004 Nissan Titan truck (Vin.#1N6AA06B94N593345) from Oakwood Nissan in Saskatoon in October, 2004. I purchased extended warranty for this truck as I was concerned with it being the first model year, the first foray for Nissan into the large truck market and the numerous accessories the truck hosted.
I am writing this email/letter as I've grown increasingly more frustrated with Nissan's lack of caring for their customers and the Nissan vehicles they build and sell.
This has been the poorest vehicle I have ever owned. I will add that I have owned about 15 mostly new vehicles over the past 30 years.
The first problem I encountered was the first year I owned this vehicle. Something was rattling inside the drivers and passenger doors. After 5 trips to Oakwood Nissan the problem was dampened by 'glueing' the window track. This has since let go in the drivers door but its off warranty and not Nissans problem they claim.
The second problem I had with this truck was a thumping in the tires before the truck had 30, 000kms. Oakwood Nissan analyzed the problem and believed it was my fault for not having a wheel alignment performed before 24, 000kms. Oakwood wanted me to allow them to put on 4 new tires at my expense along with a wheel alignment of course. I declined and went to the nearest KAL tire and had a wheel alignment performed and a balance. Turns out, the alignment was fine but the balance wasn't good. That would mean a poor balance was done at the factory. I contacted Nissan Canada customer service but I only wasted my time.
At about 55, 000kms, I had the tires replaced. KAL tire noted that the brakes had a judder in them on a subsequent test drive. I took the truck back to Oakwood Nissan service. Sure enough, there was a problem with the brakes. As it happens, there had been a problem with these rotors warping and Nissan had extended the warranty from 3 years, 60, 000kms to 3 years, 100, 000kms. I was at 4 years, 55, 000kms. You guessed it, my problem.
Yet another problem I had with the truck is an oil leak near the back of the transmission. Luckily, my extended warranty covers such items. I made an appointment 8 days ago at Oakwood for have the truck in at 08:00 to have this problem checked as well as any outstanding service bulletins. I had the truck in by 07:30 and was told it wouldn't be ready until between 14:30 to 15:00. I told the service manager that I needed the truck for a 14:00 appointment and he said he would 'try his best.' I arrived at 14:45 and they hadn't even got the truck in yet. I believe this was intentional!!
I don't expect any compensation from Nissan. I only hope Nissan would begin to take responsibility for their poor customer service. As mentioned earlier, I believe that I am now being intentionally targeted to not get work completed. With this letter, I know it won't get any better but I won't be intimidated.
I will have to put up with the problems this vehicle presents for another 1 1/2 yrs. and then move on to something other than a Nissan truck. I only wish this truck was half the vehicle that my wife's Infiniti EX 35 has shown to be.
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