Nissan USA
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Category: Automotive
Contact Information United States
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Nissan USA Reviews
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sick of non-consumer afaires
January 25, 2011
lack of knowledge by nissan employees
my car has been siting at a dealership in las vegas for a year and a half becouse the dealership decided to deceave me into a 1400.00 doller repair when the vehicle went in with a failed smog p420 cat converter and didnt even replace the cat untell i was there to pick up car an the light came during inspection then becouse thay did not do correctly 3 months later 1100.00 doller repair mas air cenc.an o2 censer -all related to emissions and not doing correct proceders then three months later the engene is blown but now out of waranty.big problem is now with all the research i have been made to do becouse of the idiots at nissan i have showen them fraud by the dealer how thay coverd up but when i put in complaint nissan usa talks to dealership an befor even contacting me to find out what the whole story is thay have allready denide me based soley on dealership-well my complaint is against henderson nissan so how was that consumer affairs more like screw consumer dealership is the word and the only facter in decision.i asked nissan a simple question is it poseble to change a timing chain an replace the ecm program it and go throuth proper proceadur with a totely failed bank one cat converter .john at nissan usa said he dosnt even know what that stuff was nor any codes but i was denied any help to make henderson nissan accuonteble by johns knowledge-or lack of-but it realy isnt an icealated incadent it looks moore company wide but as a comsumer what should we expect from a 6.00 per hr emp
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EdwF87
November 25, 2009
Bad service
On 11/4/09 I experienced the steering wheel of my 2006 Nissan Pathfinder (52K miles, out of warranty)loosely moving from side to side. As I drove it to the Nissan dealership for repair, the loose movement stopped, but the steering became very difficult. Then, once again, the steering wheel began loosely moving from side to side. The vehicle was repaired at the Nissan dealer by replacing the steering column. I contacted Nissan for assisitance with the cost of this repair ($960), realizing the original warranty had expired. My arguement was that I had never had nor heard of a steering column needing replacement(cetainly not at 50K miles) without the vehicle being involved in a wreck. This situation was, to me, a very concerning safety issue. The Nissan zone rep who was dealing with my filed complaint reported on 11/23/09 that Nissan would provide NO assistance for the repair.
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July 18, 2008
Nothing but trouble
I would like you to know and feel I should be compensated for my troubles. I have a 2007 Nissan Sentra 2.0s and it has been trouble since the beginning.
I had researched this car to make sure that it was a great car and that I was going to be happy. Well, I'm not!
When I had my car just three months, the motor mount broke, so they had my car for two days. I'm like ok maybe that's it.
Then after I've had it for a year, the next thing I know, the transmission is making a noise and is not working like it suppose to be.
I'm like what is wrong with this piece of crap now?
I only have 35, 000 miles on it. GEEZE!!!
I take it to them and they order a transmission, nine days later I finally have my car back with a new transmission in it.
Well, come to find out, that after I drop my car off they have two more come in with the same problem. I also find out from the rental place that they have the same problem with two of their cars, same make, year and model.
Then, Nissan tells me that they are having problems with the cooling system with the transmissions.
If they have a extended warranty for 60, 000 miles that you can buy and I did, I'm going to be screwed the next time my trans goes out because if it is true to form, it will be another 35, 000 miles and my warranty will be void. YEHAW!!!
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July 18, 2008
Stay away
Nissan 112 1st treat you like you are a great customer and they are going to give you what you want - be careful when you go to sign they throw tons of paper at you to sign and cover the months when you are tired of signing and say see just the $$ we spoke of. If you are not careful you sign a 7 year loan rather than 5. Than they yell at you when you complain and demand you leave so they can scam the next unsuspecting customer- I am about to buy a car and guess where I am not going:) Not smart Nissan 112 lost a customer for life and all the people I can talk out of going to you for business because you SUCK!
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July 10, 2008
Lack of comfort
I loved test driving the 2008 Nissan maxima, but the seat is not for a man my size; 6-5 and 296 lbs. the sad thing is that the seat in the cheaper altima is a lot more comfortable. The maxima might have a more powerful engine but it needs to work on the seating of the interior of the car. Other than that I love my altima... I purchased my altima here in the Houston area (clear lake). It took me about 4 hours to complete the purchase. But in all aspects of the purchase please improve the seating on the next Nissan maxima. Thanks...
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June 19, 2008
Don't buy
Nissan claims 27 Mpg on the Rogue, Major BS. You can realistically expect 21 to 22 mpg. When you ad a years worth of driving, that's a lot of gas. Especially with gas at $4. + per gallon
Paint quality is pathetic. Started deteriorating immediately. This vehicle is 6 months old...
Also the dealer tried to jack me up with 12% interest. When I refused to buy, they dropped to 7.5%. I went elsewhere and got my own financing.
Don't buy one... Next time it will be a Toyota or a Honda CRV. Toyota offers a v6 which is better bit it is noisy and the Honda was not that impressive either.
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July 24, 2007
Shoddiest customer service I have ever experienced!
Customer Service and Warranty Service Compliant Against Nissan USA.
In searching the internet, it seems apparent that Nissan-USA provides some of the worse customer and warranty service in the nation. When there are whole websites dedicated to posting Nissan-USA complaints, then you know it must be bad.
I am having difficulty getting customer service answers and even email responses from the so-call Nissan-USA customer service and consumer complaint departments. I have called them over three times in the last two months and sent about four email messages. None of these telephone calls and emails have even been responded to.
I am trying to get resolution involving non-performance by a dealer that I bought the car from, regarding the car's warranty coverage as well as some dealer provided incentives associated with their efforts to get me to buy the car. Now the dealer is reneging as well as providing the shoddiest customer service I have ever experienced in the industry over the last thirty years.
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