The BBB rarely issues a rating of 'F.' But that's the rating it gives for this sorry imitation of a service company. Just go to the Chgo BBB website to verify:

http://www.bbb.org/chicago/business-reviews/appliances-small-service-and-repair/nite-owl-appliance-repairs-in-joliet-il-88257300

You never want to have any contact with this bottom-of-the-barrel outfit.

They routinely lie to you and do it in an obnoxious, arrogant, rude manner. They'll lie about availabiloity of parts. On the inital visit, they promise to return with parts to make the repair in a few days. They then reschedule appointments several times over a period of weeks. When they eventually do show up, chances are they will make the existing probelm worse by using guesswork by inadequately trained personnel.

They routinely deny any fault on their part, telling customers their applicance is a lemon.

If arrogance & rudeness were crimes, the foul-mouthed husband & wife owners of this sleezy operation would have been arrested & put in jail a long time ago.

They did not earn their 'F' rating by the Better Business Bureau without really trying!

To counteract authentic negative reviews, these people routinely write & post their own, phony positive reviews; they're so clever, they can't even disguise their identity too well.