Currently receiving unemployment while seeking a full time job; called to process claim and had to speak to representative to have weekly claim processed, she promised claim would be processed and money in my account in 48 hours. 1 week later, money still not in account; after being on hold for 45 minutes got another claim rep who could only say that apparently the other claim rep "never got to it." How is it possible that these people do not seem to have to answer to anyone? There is no method to file a complaint for their lack of accountability to the public, despite the fact that they are public employees. When I asked when I could expect my account to be credited, the rep said, "as soon as I get to it" and hung up. In other fields, this person would be fired - but as a NJ State Employee gets away with this behavior. To whom are these folks accountable, and how does one proceed with filing complaints and investigations for lack of process?