NJ Transit

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Category: Services

Contact Information
Jersey City, New Jersey, United States

NJ Transit Reviews

SoniIsMyName July 7, 2011
Bus crashed into my Car
An NJ Transit bus hit my car while making a turn on April 17, 2011. How should i recover my deductible from NJ Transit?

It was Bus Driver's fault. I was totally stopped on a red light. The bus came from my right side and turned towards me and while turning it hit my car. My car's side view mirror (on the driver side) and the bumber got damaged. I have claimed it from NJ DOT but they said i should contact NJ Transit. But i dont know the mailing address where i should send the claim letter to.
Jcmoore April 8, 2011
Special bus
This bus is riding wreckously down springfield ave past mcdonalds in irvington to newark. As you can see in hes on yellow line, he swirving back and forth straight down yellow lines. He signaled once, then removed signal to go to right lane and proceeded to go anyway. He barely missed my vehicle and a truck started to do handmotions as if we were in the wrong!he then started driving down middle of dashed lines...GET HIM OFF THE ROAD!!!
harally99 April 7, 2011
fellow passenger rude and refused to make seat available
Today April 6th 2011 I got the train to NYC Penn station, from New Brunswick at 10.18A.M the train was very crowded, so I saw a vacant seat and asked if I could sit there first the two african american women sitting there pretended they did'nt hear me then they let me sit, and then they were talking among themselves that I could have picked somewhere else to sit, why not on their right or front, but then one of them actually turned to me and said why I picked that spot why I could'nt pick some where else to sit, so I said if there is seat I can sit anywhere and what if the other person asked me the same question, anyway after two or three times of bullying like this I could'nt take it and got up and screamed at them that I don't know why they are so annoyed that I sat next to them, and left, on my way to the next compartment I noticed the conductor and told him that these two women don't want to make the third seat available to me, so he came with me and asked them to make the seat available, upon which these women said well she left on her own!! actually I explained I did'nt leave on my own I only left because of their badgering, since I was only reacting to her when she said that and immedietely the conductor said that he will send me out of the train if I don't sit right then, as I was creating a scene, well I would'nt have created a scene if not for these rude entitled women who thought they could sit in a three seater row and not share a seat with someone and asked me why don't I go somewhere else!
so I felt the conductor was not being friendly to me when I was the victim here, well anyway hope those women had a really bad day!! thats all I can wish for I guess hope people like that will get what they deserveAnd may be the conductor himself being an african American did'nt think I was a victim or even deserved a chance to explain! why I had to leave my seat and go looking for him if those women had left me in peace I would have gone about my business too...
Hash P March 25, 2011
Bus 507 running before schedule Time
Bus 507 between Ocean City & Atlantic City runs before scheduled time by about 10-15 minutes.
To day 5: 29 time at Shore and Essex Ave, I drop someone at 5:14 PM and still bus did not arrive.
Last week also 6:07 and 7: 09 bus did not arrive from 10 -12 minuutes waiting. Previously also
had similar incident. Do we need to go 30 minutes earlier to get bus? So, then what is the use of bus.
blacque September 17, 2010
Bus driver
The bus driver Mr. E. Brown, drives the #457 leaving the Moorestown Mall in NJ at 4:06PM due to arrive in Camden
transportation center at 5:29PM. Since he has this route he
has not let me off at the transportation at 5:29PM. He has been late everyday. Everyday that he has the route he has
been late. I'm talking about 15-25 minutes late every day.
He doesn't even drive the allowed speed limit. I do not want
to go another 4 months with him being my driver to get me
home late everyday. Please help me with this matter.

Thank you in advance.
Debbie Williams
Camden, NJ
856-906-7123
Airline Worker July 4, 2010
HORRIBLE, HORRIBLE BUS SERVICE
Ever since the fares went up, NJ Transit so-called "service" on the 62 bus line has dropped shamefully. This is in no doubt because of the Republican Governor who thinks poor people who have to rely on public transportation should pay more for less. I am referring in particular to Wednesday, 30 June, when I arrived at Newark Penn Station at 12:40 PM and waited for the 12:50 PM bus to Newark Airport. I am a low-wage airline worker. The 12:50 bus never came. The 1:05 bus never came. By this time, at least 50 "customers" were quite irritated and many of us called NJ Transit's so-called "customer service" line. No explanation was given. I spoke to a totally helpless and clueless "representative" who had to be told FIVE TIMES what the problem was. Finally a bus came at 1:20 and filled beyond capacity. Many of us who work at the airport were by now late for work. Not me, however, since I allow plenty of time knowing how substandard NJ Transit operates. ABSOLUTELY HORRIBLE SERVICE! But it gets worse. This happened again on Friday, 2 July and today, Sunday, 4 July. Today when I called to complain, it took ten minutes to get through to another helpless, clueless representative who then put me on hold for five minutes and came back to say the bus broke down. At this rate, I’m going to find a carpool because NJ Transit is becoming more and more useless.
AKalman March 16, 2010
Bus passing stop
I have trouble with NJ Transit buses all the time but on March 15 as I waited for a bus (the line is 986, the time it was supposed to stop was 6:10), it finally showed up 30 minutes late but due to being late, it simply flew past the stop and didn't pick me up. As it was the LAST BUS on this route, it left me completely stranded.
nj_resident March 15, 2010
irresponsible behavior
I was a passenger aboard the train number 7853 on the 13th of March 2010. The train was scheduled to depart New York Penn Station at 3:15 PM and reach New Brunswick at 4:15 PM. The train ride till Newark Penn Station was uneventful, although it was pouring outside. Between Newark and the Liberty Airport, the first phase of the trouble began. The train was stopped right outside Newark and we were told that no train signals were available for the train to move forward. This went on for 3 long hours. We would see the train crew members walking by once in a while. They would stop to answer questions if a concerned passenger stopped them. There were some people on the train who were supposed to get off at the airport to board a flight. Needless to say they missed them. These passengers were on the phone with the airport authorities tirelessly trying to explain their situation. Between 6:15 and 6:30PM, the train moved and it was met by loud cheers and cries of relief from all passengers. I called my husband immediately because he was getting frantic with worry. When Rahway came, I called up my husband again to let him know that he could leave now to pick me up from New Brunswick. The ride to New Brunswick from Rahway takes 15-20 minutes, the same as the drive from our home to New Brunswick train station.

But the relief was short-lived. The train stopped again just outside Rahway and literally minutes from Metropark. It was 7:00 PM by now. For some time, we kept hearing the train crew announcing on the PA system that they were having signal problems and we would be moving shortly. Within one hour the train lost electricity. The faint emergency lights were on and it was getting colder with the heating switched off. The train had also been leaking in places and added to the dampness. I called up my husband yet again to let him know that the train was still between Rahway and Metropark. He on the other hand was facing his own set of weather related problems. New Brunswick town had no electricity either and there was flooding everywhere. Route 1 was delayed with accidents. In short it was really tough for him to get to New Brunswick train station. He decided that he would drive to Metropark train station and get me there because the train showed no signs of moving and would take ages to get to New Brunswick. I also asked him to speak to an NJTransit employee once he got to Metropark train station, since none of the train crew members could be seen for quite some time now.

Somewhere around 7:45, a train crew member or the driver announced that the train would be taken back to Rahway because there were some passengers left there!! All passengers including me were aghast. It seemed as though the train had taken ages to get to where it was and now they were proposing to go back. I called up my husband yet again to let him know that he would now need to trek to Rahway from Metropark train station. He was livid by then and with good reason. When he had walked into the Metropark train station some minutes back to find out what was happening, the NJ transit employee manning the ticket counter was extraordinarily rude to him. When my husband voiced his concerns regarding his wife being on a train for 6 hours now, she rudely replied, "Your wife is not the only one on the train". My husband told her that she wasn't the only one, but as a paying customer he had a right to know about the safety of his family member aboard an NJTransit train. This was met with further rude comments by the NJTransit employee who said that she wasn't obliged to tell us anything. My husband walked out of the train station feeling more frustrated than ever. After talking to me he just decided to drive to Rahway hoping that he might get me there.

Meanwhile, passengers on the train started looking for the train crew to get some kind of an update on what was happening. And to our dismay, we discover that there are no train members left on the train! It was apparent that they had decided to get off at Rahway and leave the passengers to their fate!! Now the panic level rose considerably. Most of us had mobiles whose battery had died due to constantly being on the phone with our family to let them know of the train's progress. I was now worried that my husband would be trying to get to Rahway with the horrible weather and would then discover that the train wasn't there either. It was 9:00 PM now and everybody on the train was tired, thirsty, hungry and cold. Suddenly a few people from the front of the train came towards the back where I was and told us that a lot of the passengers were getting of the train and walking to a nearby diner. From the window I could see that the Galaxy Diner and cafe was close. I asked these people in general, where was the open door from which the people were getting off. Nobody answered and all passengers in our compartment decided to walk to where people where getting off. And then I got to the biggest shock of the whole evening!! There was no door open anywhere. Since the train crew was missing the passengers had decided to take matters in their own hands and risk life and limb to get off this wretched train.

The vestibule between compartments, on a single decker train has a narrow opening where the 2 compartments are linked. People were climbing out of that narrow space with little to hold onto and jumping onto the tracks that were laden with rocks. To make matters even worse, the train was on perched precariously on an incline and once you jumped of the narrow space, you could tumble down and land on a busy road that had moving traffic! To me that seemed like a very dangerous and foolish thing to do. And I decided to take my chances with the train and stay on it, even though it was getting colder and I was practically shivering by now. What also worried me was the fact that a lot of women I had been speaking to were getting of the train now because they had little children at home waiting for them. The men, even the ones dressed in expensive suits decided to jump from the train into the rain and walk down a mulchy slope to get to the diner. Only the passengers who were either too old or too heavy to get past the narrow space were now left behind.

The deciding factor for me was when a man came running from the back of the train saying that all his stuff was stolen and he is now looking for it. That seemed like the last straw to me. With the help of a kind fellow passenger I decided to jump. As I maneuvered myself into the narrow space and prepared to jump off the narrow ledge, I faced a moment of sheer fear when I looked back over my shoulder to the running traffic and the slope on which I could be falling down in the very next second. But when I looked back to the dark interiors of the train, my decision was made. I jumped and to my utmost relief landed on my feet. I took my handbag from the fellow passenger who had been helping me and decided to run to the Diner. But to my dismay, the first step onto the slop had my shoe sinking into wet and slippery mud almost till my mid calf. I stepped back in horror. But my fellow passenger who had helped me climb down came to my rescue yet again. He was escorting his old uncle down the slope who had been aboard the train too. He saw me struggling and yelled that he would come back for me. He escorted me down the slope and then went back for another woman who was struggling to get down as well.

As soon as I reached the pavement, I thanked him profusely and ran to the safety of the diner. When I got in, I saw that half of the train passengers were there and all of them were wet, muddy but ridiculously happy to get off the train ride from hell. I used the phone at the diner to call my husband and let him know where I was. He arrived in 10 minutes and we literally hugged each other. We decided to sit down in the diner and get a get something to eat because the driving conditions outside were abominable. When we walked out at 10:45 PM to drive back home, we could still see the train still stranded there, dark and abandoned. And I wondered in horror if there were people still inside it.

Sunday morning, I woke to my left wrist hurting and realized that I had hurt it while holding onto a chain before jumping and putting all my body weight on it. I am happy that my husband and made it back safely but I am annoyed at NJTransit for putting 500 people through this. To begin with the storm warnings had been out for quite some time. If they thought that the trains and the infrastructure were not resilient enough to deal with the weather then they should have canceled the trains (because that happens quite on regular days too with the NJTransit). They risked so many lives by being negligent. Secondly the train crew holds a fiduciary responsibility to the passengers. They are entrusted with the well-being and the safety of the passengers. They showed utter cowardice by disappearing from the train when the conditions got rough. Where were they when passengers were jumping from the train? Moreover, the statement issued by the NJTransit spokesperson on Sunday is incorrect and incomplete. It does not describe the entire incident. To conclude, I hope that some day NJTransit employees will realize that they are in the service industry and will begin to behave accordingly.
hboi February 9, 2010
terrible service
NJ Transit is by far the very worst rail service in the entire world. I remember overhearing two Indian riders talking about how much better the rail systems in India are. That should be a joke but its actually the truth. I ride from Jersey Avenue to New York City. They advertise that it takes 54 minutes to get there as it is an express train. I cannot remember one time in the last month that it actually arrived on time. The train is almost always 20 minutes late if there are no mechanical issues. When there are mechanical issues you can just forget it. It is clear that proper maintainance of the equipment is not performed as the trains almost always have issues with doors closing when they shouldn't or staying open or lights not turning off or on to signal that all the doors are closed. When they have issues the crew does try to explain what the delay is over the loudspeaker. Unfortunately most of the train cars do not have a working loudspeaker so all you can make out is gibberish. Some of the crew are nice but alot of them are rude and yell at passengers when it comes time to collect tickets. Basically NJ transit is a joke and everyone who is forced to ride on it is the butt of that joke.
0livier August 15, 2009
Terrible company
Be advised, I am extremely irritated and offended that after riding NJ transit for 5 years, and paying the approximately $250 a month to travel between Madison and NYC every day, the service remains so terrible. This evening's problem only heightens that feeling.

As the train pulled into Madison this evening (the 654 out of NYC) the doors in the very center of the train, which WERE on the platform, suddenly slammed shut while several women in front of me tried to disembark. They did not open for at least 15 seconds, so not wanting to miss my stop, I walked ahead one car to try to get off there. Those doors were also closed.

There were absolutely NO conductors in sight. No one checked to see why the doors on 2 different cars in the CENTER of the train didn't open, and sure enough, the train pulled away and I missed my stop.

I am completely outraged that I was inconvenienced like this after a long day of work. I was taken all the way to the next town, Convent Station, where the waiting room is not even open after the morning. It was raining. As I'm sure you are aware, the trains run at a pathetic rate in the evenings. It's an outrageous waste of my time.

And as I left the train and expressed my outrage to the conductors, I was also quite alarmed that they did not even care. I do recall that a man died after getting stuck in a door that was unattended by conductors about a year or 2 ago. I can only imagine that such blatant disregard for the functionality of the equipment in this case can only contribute to such problems. Again these doors were on cars that did platform, and would have been right in front of the staircase in Madison. To disregard the fact that they had malfunctioned and allow passengers such as my self to be completely inconvenienced is unacceptable.

If you did not have a monopoly on the transit system in my area, I would most certainly NEVER give you my business again.

I don't imagine that anyone will even read this but I hope you remedy the situation.

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