Be advised, I am extremely irritated and offended that after riding NJ transit for 5 years, and paying the approximately $250 a month to travel between Madison and NYC every day, the service remains so terrible. This evening's problem only heightens that feeling.

As the train pulled into Madison this evening (the 654 out of NYC) the doors in the very center of the train, which WERE on the platform, suddenly slammed shut while several women in front of me tried to disembark. They did not open for at least 15 seconds, so not wanting to miss my stop, I walked ahead one car to try to get off there. Those doors were also closed.

There were absolutely NO conductors in sight. No one checked to see why the doors on 2 different cars in the CENTER of the train didn't open, and sure enough, the train pulled away and I missed my stop.

I am completely outraged that I was inconvenienced like this after a long day of work. I was taken all the way to the next town, Convent Station, where the waiting room is not even open after the morning. It was raining. As I'm sure you are aware, the trains run at a pathetic rate in the evenings. It's an outrageous waste of my time.

And as I left the train and expressed my outrage to the conductors, I was also quite alarmed that they did not even care. I do recall that a man died after getting stuck in a door that was unattended by conductors about a year or 2 ago. I can only imagine that such blatant disregard for the functionality of the equipment in this case can only contribute to such problems. Again these doors were on cars that did platform, and would have been right in front of the staircase in Madison. To disregard the fact that they had malfunctioned and allow passengers such as my self to be completely inconvenienced is unacceptable.

If you did not have a monopoly on the transit system in my area, I would most certainly NEVER give you my business again.

I don't imagine that anyone will even read this but I hope you remedy the situation.

To whom it may concern,

My name is Brian Szeto and I was boarding bus 163T from Port Authority Bus Terminal to Ridgewood, NJ on 2008/07/04 5:30pm, license plate number 0XX8242.

While my wife and I was waiting to board the bus, an NJ transit employee, who is a 6 ft tall, approx. 250lbs, African American, decided to block the bus entrance and let other passengers board the bus first. I politely asked him for an explanation but I did not receive a fair response from him, and he even told me to shut up. I was very upset and asked him what was he going to do. He then went on to use his big size (I'm only 5 ft 8 and 159 lbs) and used his back and violently pushed me into the glass wall behind me, leaving me with chest pain afterwards. He even tried to claim that I was trying to push him even though he was much bigger than I was. Eventually, my wife and I was finally able to board the bus on route to our journey. When we leave the bus, I politely asked the bus driver for his name and the name of the NJ Transit employee who pushed me. Unfortunately, he abruptly refused and claimed my wife was taking pictures of him, which she did not, and called NJ Transit dispatch. I was still feeling discomfort in my chest and became even more upset about the situation and decided to call 911. During the wait for the police, the driver made a racially offensive comment saying 'this is not China', which was also heard by other passengers onboard. The police and ambulance finally came to resolve the situation, and I had my chest and my overall health condition checked by the medical dispatcher.

I am very very upset about this situation and the terribly quality of service which NJ Transit provides to their customers. Worst of all, I never expected an NJ Transit employee would attack a customer and make racially offensive comments about their customers, which is very shocking to me. I, my family, and my friends will no longer feel safe while riding with NJ Transit as long as the employee involved in attacking me is still working for NJ Transit. Therefore I'm asking NJ Transit to promptly investigate into this matter on behalf of myself and my wife, and also on behalf of your company and your employees.

In closing, I hope NJ Transit will resolve the matter to my fullest satisfaction and also pay for any ambulance/medical fees caused by this incident. I will also reserve the right to further pursue this situation in a lawful manner until I feel this matter is fully resolved.