I ordered shoes on 4/12/09 - my credit card was charged immediately. I waited for the shoes and after more than 10 days I called and emailed. All calls went to the answering machine (even though "Jim" promises a "live" person to speak with). I finally received the shoes on May 1, 2009 and they were the wrong shoes. I then called and sent 2 emails seeking a return authorization. I have received no response. I will have to submit this matter to the credit card company as a disputed charge in order to get my refund. Don't purchase from this company. They are both incompetent and unresponsive. The only thing they do efficiently is take your money!