THEY ARE GIVING COMPLETE FALSE ADVERTISEMENT. THEY SAY THEY WILL RETURN YOUR $14.95 S/H CHARGE, EVEN PAY FOR THE RETURN LABEL AND THAT IS COMPLETELY A LIE. I CALLED GET THE R# U NEED TO RETURN IT AND THEY STATED THAT ITS IN FINE PRINT THAT IF YOU RETURN IT BEFORE 45-60 DAYS U DONT GET THE S/H CHARGES BUT U ALSO HAVE TO PAY FOR THE RETURN YOURSELF. WHO IN THE WORLD IS GOING TO THINK THAT IS GOING TO BE IN FINE PRINT IF NOONE GIVES YOU THAT INFORMATION EITHER ON THE TV ADVERTISEMENT OR WHEN YOU CALL TO PLACE THE ORDER. I RECEIVED THE PRODUCT A WK AGO AND ITS GARBAGE. IT DOESNT REMOVE ANY HAIR AND THE SMELL OF BURN IS DISGUSTING. DO NOT BUY THIS PRODUCT, COMPLETE DISHONESTY FROM THIS COMPANY..

I was sucked in and bought your completely ineffective product and it was delivered on July 13, 2010. I tried it for a 2 wks and it does NOT WORK ON thick, coarse African-American hair, despite teir false advertisements to the contrary. I immediately called the 888# and was told that if I wanted to return the product without cost I would have to wait until 45-60 days. Otherwise, I would have to pay the s&h to return it. Instead of paying for the costs of shipping back a product which I was told was "risk free", I waited another 3 wks and CALLED AGAIN. This time I was told that I now "qualified" for the free s&h. I was told I would receive a call from the "Confirmation Dept" within 24-48 hrs. As of today, 09/05/2010, it has been 7 DAYS!!!. When I attempt to call the 888-525-7580, no matter which option I choose, my call is disconnected. I'm assuming it's caller id and my # is blocked. I know i know I should never have believed an infomercial with freaking soap star as it spokesperson!