I have purchased one Nokia-5130 handset vide cash memo no.817 dated 14th February, 2010 from your authorised shop SANTUSHTI at 39, D. H. Road, Saker Bazar, Kolkata - 700 008, West-Bengal, India, the IMEI No. of which is 358293031804171, with 1-G.B Memory Card, which is mal-functioning after one and half months from the date of purchase.

The matter has been immediately brought to the notice of SANTUSTI, from where I have been informed that the same has to be got repaired by exchange of Rs.1700/- as it was detected water leakage inside the instrument, which was totally baseless as there were no scope to contaminate with water.

The problem I am facing that when it is switched on after the switched off, the display vanished and all the game, songs already inserted in the set were also disappeared from the insturment. However after 2-3 days I charged the mobile for atleast 3-hours and the display appeared as usual.

It has been observed that the display disappeared off and on which force me to face at great problem when I speak to my clients as I have a small business.

Under this situation I request you to advise the concerned shop to replace my handset immediately to redress my grievence under an intimation to me.

(The E-mail address of SANTUSTI is [email protected])

Your early action in this regard will be highly solicited.

Thanks.

s/d

Kakali Das Gupta.