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October 28, 2007
Defective and dead battery
I purchased the above mobile phone on August 31, 2007 at
Essar Telecom Retail Ltd
Shop No.10, Ground Floor
Shivam Apartment, Sion Circle
Sion (E), Mumbai
Tel.No. 65183519.
The product description is;
'000000250, Nokia 1112,IMEI 354573016653089'
Initially when I was using the mobile it was over heating during the charging and long duration talk. Susequently the battery(BL-5CA) went dead and would not recharge. Since I had another old mobile with same type of battery, I used that on my 1112 and it is working satisfactorily, and recharging properly.
I went to the Nokia care centre close to the mobile shop where I bought the phone in Sion circle to ask for replacement of the battery. They checked the mobile briefly and said there is a hard ware defect in it and I should give it to their main centre at Parel, Mumbai at the following address:
Bright Paint India Pvt Ltd
Phoenix Mills, Big Bazar,
3rd floor, c-wing,462-Senapati Bapat Marg,Lower Parel(W),Mumbai
Tel.66607929
It may take more than 3 weeks for the repair. They would not listen to my arguement that the Mobile is fine and only requires battery replacement. I found one more person also being palmed off like this. The attitude of the lady and the person in the counter is very callous and would not like to know what is the problem.
I reconfirm the mobile is working fine with the same type of old battery with me. You may investigate on my above complaint.
While you do that my request is to provide me with a replacement battery in place of the defective and dead battery.
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February 16, 2007
Defective mobile
I purchased nokia 1112 mobile from Nokia care, 3 months ago Yesterday There is a problem in my New Mobile without any accident, Microphone and Speaker are suddenly not working.I was going at Nokia Care they told me Parts are not available due to common problems in this 1112 model it's a manufacturing defect . And 5 to 7 working days to repair mobile. There is no replacement exchange for this problem. Nokia is the best company in Mobile Technology and in India Surat centre (like metro city) parts are not available means there are frequent problem in this model. Why should I compromise (repair) with this defective piece.
I want to replace with higher model with difference. As I have already mentioned and believe that Nokia is the best company in Mobile technology, and still it compromises the quality in such a way, the customers like us would start thinking twice before relying on NOKIA brand image.
You may also imagine the inconvenience caused without the mobile for about a day, just due to such stupid manufacturing defects. I may face lot of personal as well as professional problems loss due to unavailability of the mobile.
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