I m using this mobile 3230 since 21/10/2006. Now from this friday 4/5/2007 i m facing this problem my mobile screen is getting white in every 10~ 20 min. At that time i can receive my all call but there was no display on the screen. Even i go to nokia service center at Kihgsway camp Delhi-110009,... They formate my cell but still problem was persist. Then i went to Globalcomm Janakpuri District center on 26/5/2007. At service center they take my cell (My jobsheet no is 450434038/070526/20) and delivery date was 0n 30/5/2007. According to them they just send my mobile to there head office Okhla. Till date i m waiting to receive my mobile. But, I didn't get.

Customer beware!

I m using this mobile 3230 since 21/10/2006.Now from this friday 4/5/2007 i m facing this problem my mobile screen is getting white in every 10~ 20 min. At that time i can receive my all call but there was no display on the screen. Even i go to nokia service center at Kihgsway camp Delhi-110009, they update my software and format my mobile but mobile condition was same as it is. I know that it is a technical fault. Very bad mobile.

I want to bring this to your notice that I may be one of the many customers I guess who is not happy with the services provided at nokia care centers. I am having nokia 3230 and the problem is with the display, though the system is under the warranty but still nokia care people are not repairing the set, what to talk about replacing a part. Instead they have now cited a reason that it is physically damaged which actually it is not.

It all started on 26 th feb 07 all of a sudden the screen started flickering and loosing the colours, not able to comprehend what happened I went to nokia care sector 35 Chandigarh, they kept experimenting it and finally asked me to show it in sector 22 chandigarh and they confirmed it is not damaged anywhere but they don’t have the means to repair it I have to go to sector 22. I handed over the set to sector-22 nokia care on 29th and I went today to get the cell back, they said it not repairable and stated it will cost Approx Rs 3000/- . I reasoned with them about the warranty they said it is physically damaged , and on the jobsheet it is mentioned it is physically damaged estimated cost Rs 3000/- on asking what part is damaged and what replacement will be costing this money and why is not mentioned on the jobsheet what part has to be replaced and what part is costing me this money they didn’t had an answer to it. They called their engineer and the set was opened up in front of me and the engineer confirmed to me nothing is damaged then I asked why am I being asked to pay Rs 3000/- for nothing being damaged and instead of the cell being inside the warranty.

The engineer called somebody over the phone and came to me that the upper part of the body is damaged which is not. Then another engineer came and started interrogating the outer body of the cell and pointed to a small scar on the so called C cover and said this is physically damaged which seemed to me was because of the normal wear and tear and not any damage. I was forwarded to Ms Renu the central manager who was so adamant and not ready to listen to me, and stated will not be repaired. Then I reasoned that OK let us consider it has gone outside the warranty and you will charge me but then customer should have the right of what he wants a repair and for what he does not. I said if you think it is damaged from outside and inside both and is not covered under the warranty , then I only want the cell to be repaired from inside that is the display and not outside (cover) and I am ready to pay for it. But she said we will not repair from inside alone you have to get it repaired from outside as well, although she confessed that the ostensible damage outside has got nothing to do with the problem inside. Inspite of my being ready to pay for the display problem they want me to pay a bigger amount for the problem which is not there.

I am having the bills and gone through the warranty as well, I want a solution as I had spend a good over 10,000/- on this cell and is well under the warranty. I think nokia here is not doing anything else but fleecing the customer. If no action is being taken even after this mail I ll prefer to send a Plea to (TRAI) or consumer court. I am sending along the scanned copy of the job sheet.

I bought Nokia 3230 only 4 months back. It is a real sick phone. In the last 4 months it has hung for almost a dozen times. yesterday, the phone simply wont start... I am not sure of the guarantee period for this phone and if it will be replaced. Any suggestions, please let me know. I need to know what can be done next.

I purchased a Nokia 3230 under IMEI No.352740013126847 on 06-12-2006 from a showroom in N.I.T Faridabad.

Then there start problem occurring in the phone, keys didn't work properly and FM was also not working.

On 26-02-2007 I went to the nokia service center in Nehru Ground, faridabad. Service center's name & addr is as MODCAD COMMUNICATION, A-21, NEHRU GROUND, FARIDABAD. I told them problems m facing in phone, they told me come in evening &collect ur phone, when I went dare in evening they said they have sent the phone to Delhi, come after 2 days. after 2 days when I go dare they said come after 7 days. Then after that they said Ist come on 12-03-2007. When I went there on march 12, they show a other cell under IMEI No. 355694000133943 and said Nokia has issued this cell 2 me. I checked the cell there was few scratches on the body, I told them that they r giving me old cell I want my cell phone back, They said that cell was unable to repair, I have to take this cell only, they said this is fine, I didn't have the battery at that time so I have to take that cell to my home to check it when on the cell I found that there were occurring more problems in this ,in this cell also FM was not working also dare was occurring problem at time of making call.

In the evening I went back to the service center and told them about these problems they said they can”t do anything, then I told them to return my cell back 2 me, I have not take this cell with me, I want my cell back. then a employee over there named Rahul start shouting at me he said just take this cell or do whatever u want, I told him 2 give back my cell to me otherwise I have made a complaint, then he said do one thing go 2 police and register a complaint against us. you can easily handle that. I put that cell over there n came back to my home...

On 16-03-2007 I got a letter FM them at my home stating that I have 2 collect my cellphone with in 10 days otherwise they will not be responsible for the same.

I again went 2 service center on march 16th, i asked them that why they have send the letter, I have not take this phone, I want my cell back, then Rahul, INDU and all remaining employees over there stood up n start fighting with me, Rahul start abusing me.

I came back and decided 2 register a complaint against them then a friend of mine told me first 2 let u about this problem, u would definitely sort out the problem, so I decided to do so that have Ii write 2 u... 2 help me out or I have 2 take them 2 court...