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September 22, 2007
Replacement not being done!
Battery back of Nokia 5300 is very less. Gave it for service and was replaced with new battery but problem not solved. Gave again for service they said it is serviced but still problem persists. When I called up customer care they told to give it again for service.
I am not sure why they don’t want to replace this piece when it has so many problems. They want the customer to struggle for purchasing Nokia product.
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September 5, 2007
Poor service!
I had given my phone to repair on the 23rd of june to the nokia care centre that is in rajkumar road saying that I am not able to charge the phone and the keypad light is not working. The delivery date was on the 10th of july, so I waited. Then when I went,they told that it has gone to the head office i.e. koramangala, you will get it next week. Then they told that it has gone to chennai. Then I got my phone on the 21st of july, so when i checked it it was not working. Then i gave them back the phone and got another jobsheet made dated 21st july and the delivery date was on the 31st of july. When I went on the 31st of july the reason the they told was the same i.e. it is in chennai, you will get it next week. Later they told that they will replace my phone and I keep on going there they are telling that it has not yet come. It has almost been 3 months now.
Beware!
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August 15, 2007
Poor screen design!
Bought the phone afternoon of Aug13, 2007. Screen no longer works on Aug 15, 2007. Phone was not abused. T-Mobile store in Southlands Mall, Aurora, CO would not replace (says it is not covered by 12 month warranty and they say simply carrying the phone in your pocket is abuse). T-Mobile customer service rep was very nice... but not clear if they will stand by what they sale. Nokia 5300 screen appears to very flimsy.
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July 23, 2007
Faulty hand set
The speaker phone of the mobile not working properly. On complaining at customer care center of nokia at Phase-5 Mohali Chandigarh, the agreed to change the speaker of the mobile but they say that speaker is not in there stock and i have to come again after 3-4 days. But even after 10 days the speakers are not in there stock. They says that there is a shortage of speakers an we can't change that at that time. I am not satisfied with there service.
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July 15, 2007
Not satisfied with repair
I bought a nokia 5300 in may 2007 and in june 2007 I took it back to the O2 shop in Barnsley were I purchased it from, because it would not turn on an off, when I went back to collect it from the shop they told me they could not repair it under warranty because of water damage, what I would like to know is why they said it was water damaged when I only took it in because it would not turn on an off, I have not had my phone anywhere near water so how can they claim water damaged, I am not very happy about the situation because I have paid £90.00 for a phone I cant use.
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June 19, 2007
Nokia disconnecting people
A recent incident at nokia care centre andheri m. naka.
A month earlier my Nokia 5300 was in such a condition that the Xpress music was such people used to get irritated by even the ringtone and would tell me to keep it on silent. The 1.3 megapixel camera had a result worst then a vga camera of the same company to be specific Nokia 3220.When i brought this to the notice of a nokia priority dealer he told me to go to andheri marol naka which i supposedly the main centre... There i was being told to submit the piece for reparation and that i would get it back on the third day. jobsheet no.5300129647. On repeatedly calling the place i would always get the same answer that the job is pending and would reqire a few more days sometimes the secretary was even rude... And when asked for a specific date they had no answer.On 26th that is a span of 19 days i got my handset back with both the problems solved but this time the camera key in the component that they changed went missing and the component was not supporting the sim card due to which my picec wasn't catching the network when it was in full network zones too and it was no fault of the service as the sim card was working in other handsets on bringing this to their notice the head of the department mr. imraan and asking him for the replacement of the piece he replied a clear NO and at the end when i warned him that i would take legal actions and would go to the consumer court his reply was,'sure ma'am'. Further on askin him to email or fax me the copy of the jobsheet he said he doesn't have any facilities as such being the head of the center of nokia priority dealer.
I have submitted my the cellphone again wid the nokia people jobsheet no.5300133348 which according to the tradition is again kept lying there with no clue to the people about when is it getting repaired.
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June 4, 2007
Poor photo quality and the sound
I have purchased an nokia 5300 last month. But the sound quality and the photo quality of the phone is very poor. I show that phone on the nokia service center, they change the software od the mobile, but still there is no improvement in the mobile.
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June 2, 2007
Unlimited issues
I have bought a phone from nokia on 9th December 2007. Model Number: 5300. This phone has been giving problems from the time I have bought it. 1 week after I bought the phone The display had gone , I could listen to music , click pictures receive. Make calls however could not see anything on the screen. I sent this to Nokia repair center and much to my relief got a replacement phone which was unpacked. Now after only a week I got this new *replaced phone, the loud speaker stopped working and I directly called the Nokia Repair Center and they assured a quality check on the phone. After repairing this issue it worked fine for about a month and guess what now again the loud speaker is not working again and the music player is stuck to updating library and doest play!! I know for a fact i will think twice before buying a nokia phone. I have been nokia user and a loyal customer for last 7 years and i am really disappointed now!! I am planning to file a case against nokia the cell has been with me only for about 3 months rest has been in repair and i have wasted my money!
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June 1, 2007
Phone not repaired
I have bought a Nokia 5300 handset on 21 jan.2007.after one month i ave some problem with display so i submit the phone to Nokia care center in noida. But after one weak when i get pick the phone from nokia care center. But i have same problem with the set then i have submit the set again to nokia center on 24/02/2007 under jobsheet No.-1200163386. And the set is replaced after one month. But the replaced set is also not working good it has some problem audio keys, and key pad not working properly and set is poorly fit. So i have submit the set again to nokia care on 17/05/2007 under jobsheet number 1200176932. And received the set on 23/052007. But set is not working properly and also i have some problem with memory card (not inserted and out properly) so i submit the set again for repaired on 23/05/2007 under jobsheet number-1200177998. And after one weak when i picked the set then problem is same.so i did not pick the phone from Nokia center.
I talked with branch manager but they told me w can not do anything about that you consult with Nokia. I have also complained in Nokia (complain id-2-1wdt15) but problem is still remain.
I have spend 11000 Rs. for the phone and in four month period set is submitted to nokia for 4 times but problem is still remain.Very poor mobile and service!
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May 2, 2007
Poor design of screen
With in 30 days purchase the screen had a black spot making it unreadable Tmobile or Nokia will not warranty it. It was not dropped as they are claim. The screen is a poor design the plastic cover over the lcd is to thin.
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