Hi All,

I have purchased a Nokia Model no 5310 XpressMusic ( IMEA no: 358653013375344) on the 8th of December 2007 from the Univercell The Mobile expert- Universal Telecommunications India Pvt ltd. # 19/11, 20th Main Road (Chord Road), 1st R Block, Rajajinagar, Bangalore-560010. ( Contact # 23379813)

This was a birthday gift, after a week of use it was observed that the mobile hangs and does not function the mobile cannot be switched off none of the keypad works. This happened thrice in one week. I thought it was a problem with my handset and wanted to approach the Store where I purchased the mobile. Meanwhile I heard from few of my colleagues that they had brought the same model and faced similar problems and the Nokia 5310 is a faulty Model.

Since I was traveling I approached the Store on the 16th of December to return the handset as it was a faulty piece. The Salesman Mr. Naveen Kumar at the store who had sold the handset refused to replace the handset with another model and said once the phone is bought it cannot be exchanged and he has not got any complaints about this model. He even enquired with his Manager and came back with the same story. And even gave me the address to make a complaint but were reluctant to help me out.

I am very disappointed with Nokia as well as the way I have been treated by Univercell. I have paid Rs.10,800 for a new Nokia 5310 Handset and I am not able to use it as it is faulty.

I have been a loyal Nokia customer for the last 7 years and Nokia has been synonymous for cell phones in India & have recommended Nokia as a Brand to my family & Friends and I'm very disappointed with this entire incidence and the way a customer has been treated. I would never ever buy a Nokia phone nor will I recommend any body to opt for Nokia phones after this incidence.

I want somebody from Nokia to look into this matter immediately and replace my handset and refund my money back!!!

A very dissatisfied customer

Rekha