This is Ravi M R Scientist from Defense research and development organization. This is story regarding the NOKIA MOBILE MODEL 6670 which i brought from BIG BAZAAR OLD MADRAS SHOP AT BANGALORE, really i thought big bazaar is good shopping place where i can buy all things to my home. After my experience with biz bazaar now i have to think again either in future i have to buy from big bazaar or not. I want to tell you the story.

Dear all

I brought a mobile NOKIA 6670 from BIG BAZAAR on 05/05/2007 time 19.32.30 the IMEI number is 354812018607689 item code 200000000954486 T42/28154. When i was purchased biz bazaar did not check whether it is working or not i took the mobile to house. I found the mobile keypad not working and some times none of the buttons not working. This mobile behaving haphazardly, this mobile has some bugs i don't know. I did not even use for one day properly. Since i was suppose go on government duty to Delhi, i am not worried that time i was busy packing my luggage in office to go on temporary duty to Delhi, the mobile was not at all user friendly it is the defective piece sold by big bazaar to me, i found there are some hardware and software problems in that mobile. I was suppose to catch jet airways flight on 07 may 2007 0745hrs from Bangalore to Delhi. I went on government work and returned from Delhi on indian airlines after my government duty on 13th may 1300hrs. Same day i went to bigbazaar for exchange, first of all i waited in for exchange for about 1hr to get exchange slip the fellow in the exchange place was telling me that some madam has to come to give slip we didn't know how to give slip for mobile, once that madam came she stared telling me that now the time is over you come tomorrow. Finally some how i got exchange slip i went to bazaar inside big bazaar. I talk to the seller who is there at the counter. I showed him the defective mobile and asked for the replacement and i showed him the details of my travel that's why i was not able to come to big bazaar same day. The fellows not behaving properly and so rude and arguing. I asked them to allow me to speak to their manger. They are hesitating to take him to me. The fellow in bazaar so rude even after showing the proof of my government duty letter and flight tickets and boarding passes he says how can i believe you. There was big circus getting down/up four five times. Since my mobile is defective i asked for the replacement what is wrong in that. You i am buying from good shop i will not accept defect piece. After all have paid money for that. He says he will repair and give me. If mobile is defective, replace it, why should i run around for repair in future. What guarantee that it wont give same problem again. So do me justice. If nobody is listening to my problems. I may have to go to required authority to get justice done for me. I may have to go to consumer court to complain and i may publish in media like paper, news, radio all national channels, till i get justice.

I've purchased your NOKIA-6070 from Mumbai itself. I'm facing problem to connect its Modem to my PC. I'm using CA-42 Cable and Nokia 6070 several PC suits. As well as I've tried to contact Nokia customer care line many times and follow what they have ask me to do... but in last they ask me to go to Nokia Service Center for repairing. I've submitted by phone in Lower Parel on 13 Jan, 07 and after keeping it for 4 days they have return my phone with comment your phone software version is not supported for Modem so I've to wait until new version will not come. And I've to contact again to customer care line.

Now pl tell me why should I keep this phone if it is not fulfilling my requirement coz of Nokia technical problem.

I'm mentally tired of this and Nokia.