I received a new 6110 nokia Navigator as part of my contract upgrade.

Since then the phone has been checked in with Vodacare no less than 5 times. they cannot repair it and refuse to exchange it. the phone is basically brand new! I have been struggling with it since 2 weeks after I received it -- almost 2 months ago. Vodacare has not been any help at all and their incompetence is nothing short of infuriating.

the past 3 days I have been receiving the same SMS update stating that my phone will be sent to a 3rd party.

what does it take to get a working phone out of these people? its been WEEEKS and all they keep telling me is that they "cant do anything".

the Vodacom Job Numbers I have been given are as follows:

3908527
3882999
3844129
3799816