Date: 05/12/2007.

We had purchased nokia 6233 in September 2007, Problem started in Octo 07, Power/ mobile doesn't swithch on . we complained about that and handover handset to nokia care at Gandhinagar, Gujarat, India, on 26th Octo 2007.

Job Sheet Number : 162434038/071026/13

Service centre details
ASC:162_434038
Contact no:91 79 23227978
Email:[email protected]
Address:MB SYSTEM,G-3,Meghmalhar complex,Sector-11,Gandhinagar-382016.

Handset Details
ESN/IMEI Number: 356283015275185
Product Code: 0532986
Technology Type: GSM
Model name: 6233
Warranty Ref number: APAINY091653877
Target Delivery date: 26/Oct/2007

As per the policy care centre has to solve the complaint within 20 days but after many times inquiry at centre, they hadn't provide the handset back.

At last, on 5th Dec 2007 we inquired at nokia care, Gandhinagar and they replied for the collection of cell phone 6233. We are unsatisfied for the following reasons.

1. Nokia 6233 handset is used one and old.
2. Handset colour is Blue instead of Black.
3. Service to Clint is delayed and not satisfactory

Our cell is new one, hardly utilized for a month. We want new cell because our cell is new one. We want only fresh piece not utilized.

Kindly convey to your centre to provide new fresh Nokia Cell 6233 urgently.

Waiting for your positive response & reply with new handset.

Thanking You.

Yours truly,

Jagdish Dhanani
Plot: 1664/1, Sector: 2-D
Gandhinagar, Gujarat, India
Cell No: 09427050733
[email protected]

I had bought Nokia 6233 on 21st july.

After 15 days one of the speaker of my phone was not working. Then i gave it nokia care center( Noida). After 15 days they gave me old scratched set saying they have no new panel.

I told them plz give me new panel bcoz my set was totally new so how can i use old scratched set. They said make a new Jobsheet then we ll give u new panel after 15 days. Then again i went to them, again they were giving me old set. They just said, Head office dont ve new panels it ll take time. Again i opened a new jobsheet with them, again i went to them after 20 days and final result is again they are giving me old set.

I am totally disappointed, frustrated and annoyed from this type of sevice given by NOKIA. They should give me NEW SET if they dont ve new panel.


Looking forward for your help.

I purchased a Nokia 6233 on 17th Oct, 2006. I work with a Telecom company, hence, it is very important to have a fully functional Cell Phone.

The Complaint: When I get a message in my phone,the time of receipt of the message always shows the wrong timings. The Auto time update feature in the phone is in 'OFF' mode.

I had given the phone to the Nokia service center.My complaint number is BAN 0059722. The service center was unable to fix my complaint. They even claimed that the problem is with the software and they do not have an updated software.

I know two of my colleagues who has the same problems in their 6233's.

I purchased Nokia-6233 GSM handset from M/S Bhushan General Store, Bathinda vide Receipt No 451 dated 01-08-06 who further purchased it from M/S Star Telecom, Bathinda vide receipt no 78 dated 01-08-06 against one year guarantee.

The said handset went out of order in March-2007 i.e. just after 7 months after purchase. It was shown to Nokia Care Centre, Hanuman Chowk, Bathinda. I was told that some software of the handset has got some trouble.& it will be got repaired from the Chandigarh Nokia Care Center within a fortnight.

After various visits to the Bathinda Center, I was told that the filter of the handset had got damaged and it is not within their purview to get it repaired within the guarantee period. After intervention of the dealer, the set was sent to the other Nokia Care Center which is located at Amrik Singh Road, Bathinda, who assured me to get it repaired from the Delhi Centre within a fortnight. I handed over the set to them. But after about 3 weeks, they informed me that the they are unable to replace/repair the set. All my pleas to replace the defective set within the guarantee period have fallen on deaf ears. They rather misbehaved with me.

I am suffering mental agony due to the indifferent attitude of Nokia Care Executives. A lot of time has been wasted besides facing harassment during this period. It is well known that I opted for the Nokia set (one of the costliest ones) only on the general perception that the Nokia sets are trouble free, trusted & for the best after sales service. But all this has proved to be just a myth.