Hi, Iam using Nokia 6270 IMEI: 357576/00/524419/7 i was updating the software and during which the battery poped out and the mobile switched off and now it nolonger turns on Can any one kind enough tell me how it turn on again, Please help me an deperate, i need my phone working. Please email me [email protected] thanks My name is Tanzeel

My friend have sent a mobile phone named nokia 6270. The network does not work. When the network comes, my set restart. The charging is lost. pls sove my problem. I am proud of you.
Dilip
My mobile name Nokia
Model -6270
Serial no -357576003061734

I have seen many threads here complaining about working behavior of India Nokia (every body in Nokia e.g. Service Center, Nokia Main office and Web-Site responses), Is there is any general body who controls this Indian irresponsible people to make them answerable to grievances many people have along with my misery.

My misery start on 14th May 2007, when I downloaded software upgrade for my Nokia 6270 in Delhi, India (bought the original set from Egypt with bill and warranty of African continent on 23rd May 2006). The software warned me about severe consequences if it looses connection in between transfer. I took the risk as Nokia had made it public to upgrade own your own at their web site. Break was unavoidable and it happened. First my phone hanged and after trying to shut down and restart there was no response at all, looked like complete blackout without any screen response.

On 16th May approached Nokia's service center at Preet Vihar, Delhi for repair. After waiting for almost more an hour service people tolled me that they are going to register the phone as brought dead even my insisting of writing software dead. They took out the batter and SIM card and handed over to me along with Job sheet Number: 1101086322 dt 16/05/2007 with expected return date: 19/05/2007. Response on 19th was further two days and there after they tolled me the system had been sent to head office (Green Park, Delhi) with ten days return back commitment.

Approached them on 14th June 2007, the answer I got back was "Mother board is damaged". At the same instant after taking my mobile from them I tried to check the current status of the set I installed my battery, after which to my surprise with in one minute mobile went hot boiling as if something was shorted inside, now for sure I knew that my mobile is no worth to me. My first question to them was if this mobile is heating up at this moment why it was not heated up during discussion before preparing Job sheet (which generally takes five to ten minutes) and on Job sheet nowhere it is mentioned mobile heat up problem. Again to my surprise they tolled me gray market sets behave like this after seeing Made in Germany stamp on my set, as these sets are not available in India.

I took back my Job sheet leaving my mobile with the service center then and there. On the Net cross-checked my Job sheet status and again the site reflected no such Job sheet number exists, Made a web site complaint on Nokia India website on 14th June 2007, with second reminder on 16th June 2007.

Till today 17th July 2007 there is no trace of any mail from Nokia or from Service Center and again no sign of Job sheet number status on web site at http://www.namscareonline.com/scripts/JobsheetStatus.aspx

Lost all hope of my mobile and still searching for someone, who can understand that investing hard earned money in these phones with no support do feel terrible. I have all the proofs of my buying of this mobile in original and Job sheet if some one requires them to inquire further.

The concern is that, I bought my 6270 phone in the month of sep-2006. And i have already given if 3 times at nokia care center and every time they says that it will get rectify but they have not got it rectified yet. If one problem get rectify so there is another problem which comes up. And when i spoke at nokia call center so they suggested me to visit nokia care again. Could you please let me know that how many times I will have to visit nokia care to get my phone rectified. And asked them to change the handset then they simply refused.

Is these kind of services you will provide to your customers. Then what is the point going for nokia products.

What I have observed that they people are waiting for warranty to get over, then they will be having this excuse that they cant change the set now because warranty is not there.

If you people are not going to do anything on this; I know other legal ways also to get the things done.

This is regarding my nokia handset model no 6270. The set is in warranty period. This set is giving me perennial headache coz in last one year i have given this cell at patel nagar service center 7 times. The attitude of personnels out there is appalling to say the least esp one mr danny who threatened to physically harm me.

Besides, my memory card which i got with the cell phone has got corrupted and they told me its not under warranty. I confirmed from other sources and know that it is. Warranty no.