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July 13, 2007
Signal problem
I purchased my mobile on 07/04/2006 Nokia Model No.6630. It was working Ok all these days. All of a sudden I got an indication no signal continuously. I thought that the Airtel has some server problem. But when the problem persisted continuously, I took the cell to Nokia care center in Visakhapatnam. He examined the cell and told that the problem cannot be rectified in Visakhapatnam and the cell has to be sent to the company for repair and it would take 15 days giving an estimation cost of Rs 650/-. I thought it is Ok and handed over the cell to him with the hope that he would return my cell rectified. But after keeping with him for 15 days, he returned saying that the cell cannot be repaired. I paid Rs 12,500/- for that model. If the company itself is unable to repair I want to know who is going to repair that cell. Should I use my costly cell as a paper weight? I want to lodge a complaint in the consumer forum regarding my problem.My job sheet No. is 009434038 /070623/3.
Thankyou
K.Harshitha Sudhakar
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October 4, 2006
Video recording facility problem
Dear Complaints Board, I am a Nokia (6630) owner. I am staying in Ghaziabad (U.P). In my set, there was a problem with the video recording facility. So, I went to local Nokia Care in Ghaziabad (Shreejee Enterprises, B-5, RDC, Ghaziabad, U.P, India). Initially the phone was working properly, except to the video recording problem; hence the set was subjected for technical verification for liquid logged and tempering of handset checks. Thus, the nokia care employee opened the set, and in the process, plug of the display jack got broken by the nokia care employee. Instead of solving the problem, the employee provided the excuse that, it is a L3 level service center and asked me to take the set to other service center. But the other service centers are denying servicing the set, and the excuse is that the set has been tampered by me, which is not the case. I am also having the service job sheet copy provided by Ghaziabad Nokia Care (Shreejee Enterprises, B-5, RDC, Ghaziabad, U.P, India), stating that the display was working properly when the set was bought for the first time. I am totally confused about where to go, as no support is provided to me by you care centers. It would be very nice of you, if you can please help me to get my handset working properly. I am providing the other relevant information:
Handset Model : Nokia 6630
Handset IMEI no : 354350008481344
Jobsheet No. : 032343506/060926/37
(Shreejee Enterprises, B-5, RDC, Ghaziabad, U.P, India)
Date of Purchase of set: 26/05/2006
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