Wow!! What an awesome experience to being with world's largest mobile services. I don't know that whether my precious time would be considered by you people or it will goes like invain. Whatsoever it would be I as a customer of Nokia have to aware you people that what is going on in todays world. I'd like to inform you that initially I went to the Nokia care to repair the battery clip which was broken. Fine not an issue the customer care executive told me that you have to pay 75 bucks to get it repair. I was happy on that time and he told me that come back after 2 hours. I said ok no problem. But, I don't know that I had given my handset for the experimental use and when I came back I got to know that my handset should send to Nokia care. I submit my Nokia 6680 on 2nd April and after 7 days I got a replaced 6680. In this handset I find plenty of complains so, again I submit that handset. Now, I am very much frustrated and I have lodged my complain to the customer care and I got complain ID as well. Now, they people are telling me that after 72hrs you have to call us back to get to know about your resolution. In short they are also not sure that what will gonna happen. I am not at all satisfied with your customer care and outlet answer. Therefore, finally I have obliged to send this mail. Tell me one thing that who will gonna competence about my customer care money, my time spent to visit your outlet, mentally harassment and the most significant thing is about my precious customer. One amazing thing was occurred while I talk with one of the customer care executive named Sudhir Mukharji I don't know that whether they people are being trained by the company or not whatever that is the secondary thing even he is not aware about the soft skill that how to communicate with the customer and the fundamental thing the knowledge of an English language. He don't know about how to speak English no matter but even he don't understand it what I am talking about. Eventually it reflects the customer care that why they have built it.