My phone is loosed some where in allappuzha

sir i have lost nokia 7610 since 6 months but i haven't known about this web site my imei no is 356965014283307
Your name:vinay kumar mohanty
Address:d-no-14-442, gopalapatnam, visakhapatnam-530027, india.
Phone model:nokia7610
Make:nokia
Last used No.:9394258548
E-mail for communication:[email protected]
Missed date:12-02-09
IMEI No.:356965014283307

Re:

1. Manager ,
The NOKIA CARE .

2. Proprietor : M/s – Jagannath Enterprisers (NOKIA CARE )
Dolomundai, Cuttack 753001.

3.M/S Mobil India / Samal Traders .
At- New Bus Stand , Kendrapara
Po/P.S/Dist – Kendrapara .

Sub: Advocate’s Notice Concerning “NOKIA-7610” Black/blue bearing ESN / IMEL Number – 352273011094619

I on behalf of my client named & addressed above place the following grievance before you for an early consideration.

1. That, the Noticee No- 3 is dealing with the sale & service of NOKIA Mobile phone at Kendrapara.

2. That, my client purchased a NOKIA mobile phone bearing model No- 7610 black/blue and IMEI number 352273011094619 from notice No. 3 on dt. 31.12.06 for his personal use. The said mobile handset was warranted for a period of 12 months from the date of sale.

3. That, unfortunately the said mobile handset didn’t function at all and could not provide service for which my client placed the said handset for its repair in worthy functioning at the business premises of notice NO. 3 who then placed the said mobile with the notice No. 2, which is the authorized service Center of NOKIA CARE and accordingly the notice No. 2 issued job sheet bearing No. 256434038/070407/20 dt. 07.04.07.

4. That, in spite of necessary repairings taken up by the notice No. 2 the mobile phone also didn’t operate and therefore on dt. 9.5.07 the said mobile was again placed with notice No. 2 by my client and accordingly Job sheet No. 256434038/070509/33 was issued in favor of my client. It is important to mention here that, the said mobile handset is well within the warranty period.

5. That, it is a matter of regret that, the said mobile phone has not yet been repaired nor replaced by your authorized NOKIA CARE Service Center, i.e. the notice No. 2. Although my client has gone to Cuttack Several Times and approached the authorities of notice No. 2, he did not pay any heed ; for which my client was sustained serious mental agony and financial loss.

Under the aforesaid circumstances I request you on behalf of my client that, his handset be replaced with a new one within 15 days from the date of receipt of this notice, otherwise my client will be constrained to approach proper court of law and you will be held responsible for all costs and consequences thereof.

I Sanjay Dhyani being customer of Nokia Phone for the last six years had purchased Nokia 76l0 set on 22.l0.2005. Few months back, display fluctuation fault was noticed for which I visited the Nokia Care Center, Karnal for rectification of the fault 27.9.2006 but I was told that they do not have display in their stock thus I should visit after a week.

They also assured me that the set would be repaired in warranty. Thus, I again visited the Center on 4.l0.2006 but the told that still the display was not available. In view of urgency I requested them for early repair thus they opened the set and the job sheet was prepared in which they mentioned the fault as Water Inside whereas neither any such fault was noticed at any stage during the use of set by me nor I made any such complaint. When I further asked them as to how water can come inside, I was told by them that it could be the form of moisture about which also they were not sure. However, they are refusing to repair the set under warranty whereas the set is still in the warranty period till 21.l0.2005.

It is highly regretted that the Care Center of highly reputed Nokia company is not providing satisfactory service to its customers and trying to mis-guide the consumer on one pretext or the other to avoid the repair with in warranty period. In case the set has absorbed moisture from the atmosphere thus caused functional defect, that amounts to manufacture defect may that be under warranty period or other wise also which needs to be rectified in the best interest of the Nokia otherwise the sets are likely to loose the consumers confidence in the Nokia Phone Sets.

I have got a defective phone set from Nokia. Within 8 months of purchase, its memory card and battery were replaced by service centre. Now the phone is not getting switched on and lying with service centre for last forty (40) days. The latest job sheet number is 085343506/060929/38 dated 29.9.2006.

Can any one help getting redressal from Nokia

Dr R Sarin