Dear sir,
I Masood Arshad bought one nokia handset from your authorised dealer after using for month its touch screen is not working, then i went to the nokia authorised service center in okhla ph-2 they had examine the cell phone and said this set is tampered because at the back side of the cell phone the piece of tape was there. the service center man said he has never seen the tape on the hand set ever before in his whole life and wrote on the estimated sheet that this set is tampered i said i bought this set fron one of the authorised dealer not from the road side after some time he accepted that set is ok and he gave me acknowledgement and kept the set for repairing, and gave me estimation of Rs 2490 for repairing and Rs 56 for the inspection of the set, i asked about the problem he said there is a liquid in it. then i called the customer care department about the matter they said we call ur cell phone to the head office, and gave me the complaint no 1-11642377265. i got the call from the customer service the supervisor said there is a liquid in ur cell phone because of sweating on the ear my question is if u people sold the faulty set to ur customer and after complainig it u gave the estimation of Rs 2500 for the repairing of the set the toatal cost of the set is Rs 9000/- .
i am also using the nokia n8 that is also touch screen mobile i never had a complaint on that set because this is a faulty set which is sold to me i facing the problem and one of my business no is not working because of this faulty set which is lying with service center.
this is very annouyimg to get this services and harrasment to ur customer who is facing this problem.
Regards
Masood Arshad
#9990447800