Their customer service is horrible. Below is my exchange with them via e-mail for your amusement:

ORIGINAL MESSAGE:

[Message: Phone is less than 1 year old. Phone is randomly rebooting. Some days it is OK other days it might reboot e.g. 3 times within one hour.

It is a "soft" reboot, that is I am not asked for the SIM PIN or phone PIN but the phone screen does go black and then it goes to the white screen with the NOKIA logo.

I have already attempted to reset the phone and erase all data and the issue persists. Furthermore, I am not using any 3rd party applications.

I am in Miami, FL and I have heard there are problems with WCDMA on the E71 and 6555 phones in certain GSM networks that have 3 WCDMA carriers.] [Server:daenusaweb12---1414708187]


NOKIA RESPONSE:

[THREAD ID:1-3R9Q856]

Dear Mr Xxxxxx Xxxxxxxxx,


Thank you for e-mailing the Nokia Care Contact Center. We are glad that you have chosen the Nokia E71 as your preferred device.

We sincerely apologize for the inconvenience this has caused you.

With regard to your inquiry about the rebooting issue, we recommend you to do a reset then update thesoftware afterwards, kindly refer to the following steps below:

1. Please do a hard reset, kindly key in *#7370# and it will perform a hard reset, and make sure that you back up your files before doing a reset, because it will reset everything, you might lose your files like Contacts and other important files when a reset is performed. Make sure that you back up first your important files on your phone to PC by using PC Suite. To download PC Suite kindly visit our website at www.nokiausa.com then go to Support and Software then download software or you may go to the link below:

http://www.nokiausa.com/get-support-and-software/software/nokia-pc-suite-o4

2. If you are still experiencing difficulties, we suggest you perform software update on your phone. You may go to the link below so you will be directed to the Nokia Software Updater application.

http://www.nokiausa.com/get-support-and-software/software/software-updater

3. If after doing the software update the phone the problem still occurs, we suggest you send the phone for repair, we recommend you to check with your network provider or visit our website regarding the warranty and repair options for you.

For repair information, kindly visit http://www.nokiausa.com/repair

I hope the information provided proves useful.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!


MY RESPONSE:

Sent: 19/09/2009 08:57:38 AM
To: <[email protected]>
Subject: RE: Technical Support

I am specifically seeking more information regarding the issues users in Miami, FL are having with their phones. AT&T has discontinued their E71 phone because of this.

As stated in the previous email my software is already up to date and I have done a reset of the phone.
Sent from a Nokia E71.


THEIR RESPONSE:

[THREAD ID:1-3R9Q856]

Dear Mr. Xxxxxx Xxxxxxxxx,


Thank you for your response. We are glad that you are choosing Nokia for your mobile needs.

With regard to your inquiry about the issues with the device regarding the WCDMA in Miami, we would like to inform you that currently we have no information regarding the issue concerning the WCDMA. Regarding the E71x it was manufactured by Nokia but was configured by AT&T, we suggest you to check with AT&T the WCDMA in Miami, currently the WCDMA of E71x is 850/1900 MHz, HSDPA, it might be that the WCDMA is different in Miami than your phone supports.

I hope the information provided proves useful.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!


Kind regards,
Rosalie L.
E-mail Specialist
Nokia Inc.


NOKIA: If you are reading this your lack of customer service is causing me to send in my perfectly fine (well except for the rebooting thing, which is a network issue so the rumors on the internet state) phone for repair and I will continue to do so until the warranty expires or you acknolege there is a problem and offer a solution such as a firmware update that fixes the issue or an offer to replace the phone with one that works properly.

Very Bad Product and third class service. Nokia don't care about our product. There is no care at Nokia customer care. They don't give Handset replacement. My N70 mobile under warranty period. But they don't solve my problems. I am handover mobile 4/5 times but my problem is repeat. They don't give me Handset replacement. So I am forward this issue to CONSUMER FORUM.