My wifes NOKIA 5310MUSIC MOBILE became non functional in mid October 2010.The problem was that she was able to hear but the other person on receiving end was unable to hear her voice. Since, I was on leave AT Chandigarh (being in ARMY), I took the mobile to NOKIA CARE MOBILECONNECT in Sector 22C, Chandigarh. I was guided to a counter where a GIRL CHECKED ALL DETAILS AND PREPARED SOME FORM. She told me to wait outside in the sitting gallery. While, I was waiting some Mr. SANJAY (I CAN RECOGNISE HIM AND HE IS A SENIOR PERSON) came and told me that MIC (TECHNICAL NAME DIFFERENT) IS REQUIRED TO BE CHANGED and it will cost Rs. 1, 050/-. I said OK and asked for some documents. HE TOLD ME TO COME NEXT DAY i.e. 18/10/2010 and stated that it is NOKIACARE AND THAT I should contact hIm . I went on 18/10, He came out on seeing me and told me that his SENIORS ARE CHECKING IT . HE GAVE ME HIS MOBILE NUMBER, TOOK MINE ALSO and stated that he will call me.Since, I did not receive his call, I called him on 20/10.He told me that mobile is repaired, but I should come at 1000 hours on 21/10.
I reached around 1030 hours. On seeing me he rushed outside, told ME THAT AUDIT IS GOING ON.I TOLD HIM THAT I CANNOT COME AGAIN. HE TOOK ME TO A SEPARATE SECLUDED ROOM, TOLD ME TO SIT DOWN. HE WENT AND BROUGHT OUR MOBILE, gave me a demonstration of its being functional. HE THEN TOLD ME TO GIVE RS. 1, 050/- I ASKED FOR THE BILL. BHE WAS HESITANT AND STARTED SWEATING SINCE AUDIT PEOPLE WERE THERE.
AT THAT TIME A SIKH GENTLEMAN CAME(PRESUMELY HIS SENIOR). HE HEARD ME .SANJAY WENT AND BROUGHT A BILL BOOK.SANJAY WENT OUTAGAIN AND TOLD SIKH PERSON TO PREPARE THE BILL FOR MIC(PART ONLY) FOR RS. 1050/-.THE SIKH GENTLEMAN TOLD ME THAT THIS PERSON MOSTLY DOES UNDERHAND JOBS AND CHEATS THE COMPANY.HE ALSO TOLD ME THAT WARRANTY IS OF 30 DAYS, WHICH ARE NOT YET OVER. SINCE, I GOT BILL NO. IS 3282 DATED 21/10/2010 FOR RS. 1, 050/- I PAID AND TOOK MY MOBILE AND CAME HOME.
I joined my duty on 28/10 and on 12 /11/2010 my wife called me and stated that samemic PROBLEM HAS OCCURRED AGAIN. LUCKILY, MY SON, WHO IS PURSUING COMPUTER SCIENCE AND ENGINEERING FROM IIT CAME ON WEEKEND. ALSO, OUR KNOWN ARMY PERSONNELS BROTHER IS IN MOBILE BUSINESS. MY SON showed him the mobile. HE STATED THAT SOMEONE HAS PUT A CHINESE DUPLICATE MIC AND THAT IT COSTS ONLY AROUND RS.100/-. My son HAS VIDEOGRAPHED THE CONCERNED PART AND MY WIFE WILL GO TO THE SAME NOKIACARE ON 18/11/2010
I WOULD APPROACH CONSUMER COURT AND ALSO GIVE DETAILS AND VIDEO TO MEDIA ALSO IF NO ACTION IS TAKEN AGAINST YOUR EMPLOYEES WHO ARE CHEATING AND TARNISHING THE IMAGE OF YOUR COMPANY. ALSO TO REPAIR MY MOBILE AND RETURN MY AMOUT PAID /COLLECTED BY YOUR OFFICE BY FRAUD AND ALSO CAR/TAXI EXPENSES PAID.

COL R S BHATIA 09801272727