MY N-72 CELL MISSING/THEFT EMI NO: 355721021353562

To
management,
Nokiacare

dear sir,

I have given my Nokia N72 for minor repair at your service center (Star Mobitel Pvt Ltd., G-26 lower ground floor south extension-1.)
under the Job Sheet No.393434038/ 080202 / 26, on 2nd feb 2008.But I have not get my phone back till date.

In starting service center told me that my phone have a big problem and it is with Head Office, For six months they promised me to
give my phone back as soon as it came back from head office.
In about august they had told me the truth that my phone is misplaced by them. They asked me for a substitute and they offered me a used phone i refused this offer because my phone was new.
Then they offered me a new phone and asked me to pay some money. I was totally shocked, when The guy Tiwari (employee or boss i dont know) asked me to pay 6000 Rs. but the cost of new N72 was only 7800 then. They were ready to adjust just 1800 Rs. only as compensation and as cost of my N72.
I refused this silly offer then i sent mail to NOKIA CARE.
My query is in the notice of Nokia authorities for about two months but it is still pending.
I made calls to Nokia care at the phone no. +911244199000 and spent about hundreds of rupees in conversations.
So this is the limit of my patience as i am mentally harassed and also suffered physically as i have visited your service center n number of times. If this is happening at your authorised service center then god may help to other once as this also brings bad name to Nokia also.
THIS IS MY LAST AND FINAL REQUEST TO nokia.
IF YOU CAN NOT SOLVE MY PROBLEM THEN PLEASE SAY "NO" CLEARLY AND SOLUTION TO MY PROBLEM IS, I WANT THE SAME PHONE WITH WARRANTY OR A NEW PHONE.
As it is a clear case of cheating and customer harassment.
I am waiting for a positive reply from your side.
Otherwise i am ready to fight a legal battle also. Because you can not understand my suffering as you know the importance of phone in nowadays.
Sincerely yours,
Dharwinder singh rattanpal.
+91-99-681-99440.

I have N-72 mobile , few days it fall own and after that it was not working.So I have visited NOKIA CARE CENTER, HADAPSAR, PUNE (Useless Center) (Job No 10/33).

1.On first visit i have been told it costs me Rs 450 /- for repair and it will take two days.

2.I went after two days to collect my mobile,then they have informed that it costs 2500 Rs and it takes minimum 4 days.

3.After 4 days i went there and they told IT CAN NOT BE REPAIRED and charged Rs 57 .

Its Hell... who knows if they only have spoiled my mobile. How can Representative from Nokia Care can do like this to a Customer. This shows their level of skill and 3rd Class Service.

Hopeless Service from Nokia and I will suggest all readers not to go for NOKIA... Useless Mobiles n Service. Looking forward to hear from Nokia Care - Manager - South Division to look into this, if he/she feels a bit RESPONSIBLE.

I purchased Nokia Make Handset Model N-72 Sr No.356295014285452 from your Priority Dealer AIR CONNECT, Sector-14 Shopping Complex, Gurgaon (Haryana) vide Bill No.3260 Dated 5.8.2007. After use of 2-3 days I observed that Noise clearity is not good & process is very slow. When I used the cable with PC that No response to Mobile - conveyed the same to your Priority Dealer Also & on thrusday I observed that Mobile set is hanged after 1-2 minutes. I contacted to Customer Care 30303838 & they give some suggestions one of them is "Take out the Battery & Insert Again - may run". I adopted this system.

I visited the Dealer on 11th August, 2007 alongwith Mobile Set & PC Cable & explain the problems in details. First of all he is not accepting the complaint & told contact Nokia Care Centre or we will send the same for repair. But I requested him to replace my Handset with New One as this is only 4 Days old but he refused to accept my request & told - There is no replacement Policy from Nokia only repair is possible during warranty - After Open the Pkt & left our show room there is no guarantee or our responsibility of the Product - ONLY NOKIA WILL TAKE CARE CUSTOMER.

After several requests they received the Handset & kept with him for repair. Now set is lying with Dealer Show Room.

On 13th August, 2007 I called the Dealer & confirmed regarding Action taken for New Mobile Set. He confirmed we sent the same for repair to Nokia Centre & will provide you the Job Priority No for follow up with them only. Next I received the call & told Problems in Memory Card (Observed Defective) we repaired at our shop only. I told now I required only New Mobile Set as from the 3rd day of purchase there is regular problem in the Mobile Set so I required New Set Only.

On 14th I contacted the Dealer for New Hand Set & told come to my shop & discuss the issue - you are bound the get this set only. After discussions he told bring all the documents of Mobile - it will take 8-10 days. I agree to give all the things but he told you must bring the Packing Box Also. On this I told sir you concern with Mobile, Accessories, Mobile Bill why you are pressuring me to bring the Pkt & confirmed him I throw the Pkt after taken the mobile & it is impossible for me to arrange the same Pkt - I do not understand why the Dealer is asking for Packing Material.

Now I lost my faith in Nokia & never recommend any one to purchase Worst Quality Product Hand Set of Nokia as they are not customer oriented & No Policy to give Value of Customer Hard Earned Amount.

In my opinion -
1. There is no Quality System in Nokia & all products are coming in market without any quality check,(2) They are not giving the full value of customer money because of inferior quality product,(3) Dealers are not well aware regarding Nokia Policy & No display of the same at Show Room & they have only repeated standard answers .,(4)Nokia & Dealers are making Profit their own profit on account of Customer Hard Earned Amount for sale of Worst Product, (5) A day is not so far when customers will close the eye’s from this Brand Name & then they will open their eyes to give the service /Full Value of Customer Hard Earned Money of customer.

Now I request your goodself please take strict action against Nokia (Manufacturer of Mobile) who is producing such inferior quality product which is causing the main Customer Harassment & Mental disturbance because lost of his Hard Earned Amount.

Now I am no more interested to get the Repaired Set as I lost my faith in Nokia. Only one thing I required is REFUND OF MY HARD EARNED AMOUNT FROM DEALER OR NOKIA.

I have also sent the mails to the following Nokia Higher Authorities

Mr. Arya Suominen-V.P.,Mr.William Plummer-V.P.-External Affairs,Mr Yolande Pineda- ,Mr. Birgit Opladen,Mr Ai Fong Wong-,Mr. Eddy Rizk-, Mr. Anne Eckert- Diretor Communication of Nokia & sent e mails to Nokia India - [email protected],[email protected],[email protected],aikon)[email protected],[email protected],[email protected],[email protected],[email protected] &[email protected]

But failed to get any response from any one till date so I think No one is interested to give any action to customer.

Treat it most urgent- take immediate steps to avoid Customer Harassment because of Worst Quality Product of Nokia available in Market. I am not interested to take the Problem created set in my life again.

With regards

D.K.SHARMA
9818319534