Dear Sir,

I have purchased a Nokia N-73 Music Version cell phone on 24th Feb'09. Due to some minor sofware problem my phone was given to Nokia Care, (Satna Comunication, Satna, M.P.). They have checked it from every angel and found that the phone is under warranty coverage. To overcome the problem they have decided to upgrade the software of the phone. It was very shocking that while upgrading the software my phone has become dead. The Nokia Care prople has decided to send the hand set to Delhi and confirmed that after 12days they will hand over my cell phone. When is was told by me that I have given the phone for minor sofware problem then why such major problem has come up then they convinced me that Nokia may replace the hand set with a new cell phone. After long waiting I came to know that instead of replacing the set they are giving us the same old repaired hand set. Now my question is if after two months againg the set becomes dead then from where I will take care of it. I want a replacement of the set with a new NOKIA N-73 hand set.
PLEASE HELP.

Thanking you.
Refgards,

Pinaki Banerjee.
RAM KUMAR SURESH KUMAR
Near I.T.I, P.O. Birla Vikas,
Satna- 485 005
Madhya Pradesh
Phone: 93293 49494