To
The Senior Manager (Customer Care)

Sir,

Re: - Replacement of Nokia N73-M set Colour black Batch no. 356406012690912.I
think you don’t know how can you satisfies your customers I give you a good advice shut down company and go back your country.
My name is Chandan Kumar I am one of your customer but I am not happy with your services. I bought nokia N73-M last year in INR=16, 300. And IMEI no 356406012690912.
I am not happy with your company product because a lot of problem in this mobile
Hanging problem joystick problem+handsfree connector problem+ blooth problem networking, camera etc And I have submitted thrice this mobile in your HCL INFOSYSTEMS LTD 30/28 East Patel Nagar New Delhi.1st time I submitted in 2007 December under job sheet no=1300120279
2nd time under job sheet no=1300128965 and 3rd time under job sheet no=1300132918.4th times=1300133677
Now I can not accept my mobile phone because there is a lot of problem I want to change my mobile phone I told my problem you’re this center manager his name is Dinesh Mehan he is working as a center manager HCL INFOSYSTEMS LTD 30/28 East Patel Nagar New Delhi. He is not giving me any response he told me I would be replaced your mobile phone but now he is saying I can’t do any thing I told him I can not accept my mobile phone because my mobile phone is not proper working there is a lot of problem.
Mr. Dinesh Mehan told me it’s not possible could you tell me why if I purchased nokia mobile I did a crime. If you can not provide me good facilities why have you opened a lot of nokia service centre? Mr. Dinesh Mehan is not a responsible person doesn’t know
What is the mean of customer’s service and customer’s satisfaction?
I realized that I did a crime because I have bought nokia mobile phone I am saying you with my folded hand please replace my mobile phone this is my humble request and give me a response waiting for your response.
Thanks
Regards,
Unfornatunaly a Nokia Customer
Chandan Kumar
Mob no +9999180723
[email protected]