I am using Nokia N73. I try to upgrade my phone firmware 3.0704.1.0.1 to the latest version 4.0726.2.0.1. After upgrading done, it takes 10 secs to search for a contact in my address book whenever you do it by going to Contact or from Message to insert recipient in SMS.

There is no change in the number of contacts in my address book before I upgrade to the latest firmware.

So I went down to Nokia service center at Wheel Lock Orchard Singapore.

======================
13 Days Just To Install Firmware
======================

I send my phone to Nokia center at Wheel Lock on July 6 (Friday). Tracking number is WHLA172261-001. Nokia personnel called me up on July 7 (Sat) to inform me that my phone will be sent to HQ.

On July 20 (Fri), I got back my phone with firmware 4.0727.2.2.1 installed. The menu was all change to my surprise. And when I press the right top button, it goes to Music player immediately. I check my phone, format it and install back all software and go to sleep. On July 21 (Sat), the problem happened again.

"It takes 10 secs to search for a contact in my address book whenever you do it by going to Contact or from Message to insert recipient in SMS."

I check forum and discovered that the firmware 4.0727.2.2.1 is belong to Nokia N73 Music Edition and not Nokia N73 which supposed to be the version 4.0726.2.0.1.

I looked back at the report of what was done. It was basically not change of hardware, but I guess simply firmware upgrade and the worst part is that they upgrade the wrong firmware version for me without knowing it. 13 days just to install firmware !!! What a joke!

========================
PCB Board Change But Still Problems
========================

On the same day July 21 (Sat), I sent my phone to Nokia center and highlighted to them this problem. They said that they will try to get it done by July 24 (Tue).

Tracking number is WHLA175495-001. Upon getting back my phone, the firmware was correctly installed which is the version 4.0726.2.0.1. However, when I accessing my address book, same problem occurred with my current address book and number of contact...

"It takes 10 secs to search for a contact in my address book whenever you do it by going to Contact or from Message to insert recipient in SMS."

And I have to reduce the number of contact and its information attached to it. What a failure of this firmware. This is not supposed to happened! And she told me to accept it. Another problem is that whenever I on my hand phone, I have to key in the date and time!

I told the Nokia service lady that this is capacitor problem, not that after change the PCB change issue that resulted in that the capacitor need to be charged. As I encountered this before with my friend Nokia 6288, that Nokia change for me the capacitor. She said her engineer said so which I don't trust at all. When I asked her to give me a promise to write a black and white letter to prove that their engineer is correct, she told me it is not her policy. And when I asked for phone replacement, she said it is not their policy.

When I wake up, problem still exist. Everytime I on my phone, I have to key in date and time.

So the moral of the phone:

1) Nokia service people never listen to customer.
2) They think they are right, but in fact they are wrong. (Firmware installed wrongly, date/time issue.)
3) Their engineer cannot make it.

Give up on Nokia poor service. Although their service centre look nicer over the year, but their service and professionalism is not there.

I purchased a Nokia N73 Music Edition on 24th December from their dealer SIMTEL Mobile Planet at RT Nagar. It was supposed to be preloaded with 100 songs (Legends), but there were none. The package did not consist of a scratch code, nor is the 2Gb Mem is pre-loaded. I complained to the dealer, he asked me to contact Nokia Careline. When I contacted Nokia, they asked me to discuss with dealer. They did give me some code which didn't work. I have spoken to them at least 5-6 times but they are unable to even tell me when will the problem be resolved. On top of that they have been extremely discourteous in their conversation with me. I am sure there is no pre-loaded music in the memory. All they have to do is to take the 2Gb mem and load it at their center, but I don't know why they are not doing this. I am sure there is something seriously wrong with Nokia. I am convinced the attitude at Nokia is "SELL-AND-FORGET".

I am planning to put this episode in the newspapers shortly. People who are thinking of changing their mobile - pls do not buy NOKIA. They suck...