I purchased a Nokia 1650 set from Hotspot retail limited located at 0-92/5, Canara Bank Street, Munirka New Delhi. The phone worked fine for about 3-4 months after which it made me rue the day when I thought that buying a Nokia phone was a smart move. I have now spent a lot of time and money in going to and fro to the Nokia care centre: KN services, 34 1st floor corner market, Near chick fish, Malviya Nagar, New Delhi. The problem with my phone is that it doesn’t switch on in other words its dead. I have gone to the centre 3 times and left the phone for 15 days each time for repairing. Out of these 3 times I was informed that the phone was sent to the Nokia office 2 times for repairing and once the care centre took care of it. The last time I left the phone there was 12th Aug and I got the phone back on 27th Aug. Now to my dismay once again on 31st Aug itself the phone was dead again. Now I rushed back to the Nokia care centre for the 4th time where what I encountered was an utter debacle of the word Customer Care. 1st when I explained my problem and insisted that they acknowledge the fact that it was incompetence on their part that they could not repair the phone or that the phone was defective in the 1st place, I was asked to wait for 20 mins which is a routine. So after waiting I was passed on to a sweet talking customer care official who thought that my problem was a joke and was busy laughing with his colleagues instead of listening to my problem. He had no solution for my problem and was almost like a parrot with a few well rehearsed lines on top of that he was ill informed. I am a student and for me my Nokia phone is equivalent to what a blackberry may be to a high salary grossing executive. I then asked him that since I was without a phone for such a long time on account of the fact that my phone was in the centre most of the time, did they have any stand by which I could use since I have no other means of communication with my family. Now Mr. Nokia Care had the gall to laugh on my face and inform me that the stand by was only for the E series and the N series. I am not annoyed only by the fact that there is no stand by, since I am a rationale person who now understands that many people must be encountering the same problem with Nokia sets; however I fail to understand the joke that Mr Nokia care found funny. Nokia care has once again asked for 15 days time for repairing my phone the success of which is highly uncertain given their past record with my phone. They have sent the job sheet with the problem highlighted as a repeat job, to placate me but then they have already done this once before so what miracle will happen this time is beyond my comprehension. My job sheet no is 145433527/090901/37 dated 1st September; the ESN/IMEI no is 356859021690689. Once I could vouch for Nokia phones and recommended them to one and all but after this absolute tom foolery I am forced to give negative reviews about it and in fact go out of my way to tell one and all that Nokia Phones are not as good they used to be a couple of years back and the after sale service that they provide is a joke. Now I am at wits end about what to do as soon the warranty period of my phone will be over after which I will be charged for any repair, in fact now I am of the opinion that the Nokia people want to waste my time so that they can wash their hands by claiming that the 1 year warranty period is over and there is nothing they can do now, or will ask me to cough off some amount to repair my phone. Now the main question is “Why am I been so pigheaded about a phone that simply costs 1750 odd bucks?” The answer probably is “I want value for every cent that I spend and that I will not tolerate injustice”. The last resort left before me is to go to the consumer court and ask for justice.

Dear sir
I have received a massage on my mobile, "you have won 365000 pounds in 2009 nokia mobile lotttery
in UK.i am atteching his e mail to you which is as under .


Friday, 21 August, 2009 6:01 AM
From:
"nokiaclaims claims" <[email protected]>
View contact details
To:
[email protected]


Summet Building
Summet Avenue Farmborough
SEG 5TG
LONDON
UNITED KINGDOM
http://www.nokia.co.uk


ATTENTION : WINNERS

Good to hear from you regarding the NOKIA MOBILE PROMO. My names are Mr Martins Blair am the Nokia Cash officer assigned to winners on the Mobile sweepstake.

In line with the commemorating event marking our 142nd anniversary we rolled out over £16, 000.000.00 (sixtheen Million Great Britain Pounds) for our 142nd Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to send your Identification proff as email attachment, identification proff can be your driving licence, international passport, working identity card, government identity card etc, for verification as the right full winner and also you are to fill the claims form below.


Section A
**Personal
Prefix (Mr., Mrs., Ms., Dr., etc.):

First name:

Middle name:

Last name:

Date of birth (yyyy-mm-dd):

Gender: Male Female

Occupation

Address:


City/State/Province:

Country:

Section B
**Winning Information
Winning mobile number

Network Name

Amount won (in figure) £

Amount won (in words)


Section C
**Internet
Contact email address(s) 1.
2.

Internet connection Home Work Public


I wish you on behalf of all members and staff of NOKIA congratulate you on your winning and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 142nd Anniversary Draws.

Yours Faithfully,
Mr Martins Blair

TEL: +44 701 427 4529
+44 701 423 6738

FAX: +44 870 495 8819


________________________________________


You are requested to investigate the matter and inform the fact.


Yours
Ram Krishan

i have a receiveid a strange message.it tells me that: congratulations, ur mobile num has won 100, 000, 000 GBP in the NOKIA UK PROMO. email ur name and num to our london office:[email protected] +447031882656
it's a fake or real?
im from lebanon, my number is +9613554253
and my email adress is: [email protected]
my name is salim becherrawy

I took a sms from +2347035119037

it is:
CONGRATS! Your mobile num has Won 100, 000.00GBP in the NOKIA UK PROMO. Email your name & num to our London Office: [email protected]. Call +447031882656


my email is: [email protected]

and my phone number is: 0035799483677


regards

dear sir/madame,
maine PLANET M (new delhi) se 21 june 2009 ko nokia n85 phone purchase kiya tha do din baad mobile ne kaam karna bandh kar diya main use (PLANET M ) le gaya unhone mujhe ek week ke baad ph diya or kaha ke sir ab koi problem nahi ayegi.or koi dikkat ayegi to hum ye mobile replace karke denge main use ghar le aya woh 2hour sahi chala main use lekar mathura chala gaya wahan ek hafte wo bandh hi raha mujhe bahut pareshani ka samna karna pada jab main delhi aya to main dubara PLANET M gaya aur kaha ke maine yeh naya ph liya hai 23000 thousand rupees ka aur main is ph se pareshan hoon aap ise change kar dijiye unhone kaha hum nokia care main baat karte hai fir unhone 20 din mujhe gumhaya aur kaha ke sir ab apka mobile sahi hai nokia care keh rahi hai ki agar ab koi dikkat nahi ayegi agar ayi to hum mobile change kar denge maine mobile le liya 3 days to thik chala fir usme same wohi problem aa gayi main phir PLANET M gaya aur kaha ke aap please yeh mobile change kar dijiye 1month se unhi par hai aur pata nahi mera mobile ko khol ke kya sahi kiya hai maine nya mobile liya hai or use khol kar sahi karke main nahi lena chata hoon please mujhe naya mobile dene ki kripya karein mere mobile ka IMEI NO .356376022706182. nokia care main SARABJEET manager hai mujhse badi buri tarah se baat ki mujhe cheat kiya gaya hai mujhe khrab mobile diya gay hai please mujhe naya mobile dene ki kripya karein

SAMEERSISODIA