Hi There,
I have think Nokia is getting more creative in finding various ways of making money from poor people.
But the question is will this make Nokia rich or lose customers.
Look at this story.
I purchased a Nokia N95 - 8GB from Delhi, India on 29th Feb 2008 and then moved to Sydney last month. I have an HP laptop with Vista Ultimate 64-bit and the latest PC Suite (6.86).
Initially, I had a problem with connecting N95 to the PC Suite on my laptop. Windows crashed on installing PC Suite and gave a blue screen with the error on WUDFRD.sys. I called the Nokia Careline and they didn't the issue (though the issue is all over internet). They advised me to speak to Microsoft for the same.
However, the issue got resolved when i installed Vista SP1.
Which means that Nokia PC Suite does not work with Windows Vista Ultimate 64-bit but works with Vista SP1.
Day before yesterday, I found out that Nokia has released a new firmware for N95 - 8GB (version 20) so I tried to update it using the Nokia Software Updater. After downloading the latest software and the firmware from the internet, the Nokia Software Updater crashed saying: "Nokia Service Layer Host Process Has Stopped Working" and the update never happened. I looked up the internet and there are many instances of this problem.
I called the Nokia Careline at 1300 366 733 and to my surprise they said that my internet connection has a problem, though I clearly mentioned that both the firmware and the software update is downloaded from the internet, but he insisted that the server is busy and so I cannot download the update. Really laughable.
He also diagnosed that because I am using Vista SP1, the software is crashing, I should call Microsoft to downgrade to Vista without SP1. Question is… If I downgrade to Vista Ultimate from SP1, I will not be able to connect to the PC Suite. I upgraded to SP1 because of Nokia PC Suite.
However, he advised me to go to the Nokia service center and they will be able to update the software.
Now, this is classic. I reach the Nokia service center and show my mobile and the receipt of purchase. He says it is not covered under warranty because I purchased it India and so I will have to pay $49.50 for the upgrade and he cannot guarantee whether the phone will work after that.
Firstly, the Nokia Software Updater doesn't work from the Nokia site and then they ask us to pay for it. It is a Nokia Phone which is released less than a year and they do not recognise the phone manufactured by them.
This raises a few questions on Nokia's work ethics:
1. Do they test the applications they make available to the public.
2. Do they want us to pay for even their errors which we test as faulty? They should be paying us for testing for them and the inconvenience caused.
3. A phone is only to be used in the county of purchase. If you go abroad, buy a new phone.
If you have faced any similar problems, please share with all of us. I do not think Nokia is listening but we can create our own community to fight against this wrong-doing of Nokia. We buy expensive phones which then are money-minting and money laundering option for Nokia.
Thanks a ton for listening.
Shailendra
Sydney
[email protected]
