Nokia
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Category: Websites
Contact Information
mission compound court asr, amritsar, Indiana, United States
Phone number: 9646674376
[email protected]
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Nokia Reviews
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September 21, 2007
Faulty products
This is Arun J Kumar from Bangalore I have brought a New nokia 6233(Music Edition) in the month of May2007. And till date I have been facing many software issue with the phone and I have sent the phone for service for almost 5 times with 4 month and now I call the customer care they say they cannot do anything without the job sheet # and nokia once they service the phone they take the job sheet back and kormagala they did not give me any job sheet # , and when I called the Nokia care they were very hard one me and when I told that I will go the Consumer Court they told do what u want to do we will not be able to help you at all hence I did not know what to do and even now my phone is not with me it is with the nokia sale person where I purchased the handset from they told that they will send the unit to service and give me the unit by Wednesday that is on 19/09/2007. But when I called told and when there they told that service center did not give the phone now they tell me to come next Thursday 27/09/2007 for the hand sent and in the month of Aug and sep I have used the phone only for 2 week that is I gave my phone for service in kormagala on Aug 15th 2007 and they gave it on Sep 7th 2007 and then I gave my phone for service again on sep 15th 2007 and now they telling me to come on 27/09/2007, So I believe that I need to give a consumer complain they tell do whatever u want to do they are not responsible about this issue hence I need to have a complaint against the nokia because Nokia thinks that we Indian are not covered and we will not come back with any complains even it has a problem. So I believe even you people will help me or not I don’t know. In this case I don’t know how many Indian get these problem with the phone I want to take this issue very seriously. Please someone help me. And thanks a lot for helping me.
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September 20, 2007
Battery replacement!
I had submitted the 26 digit serial no. of the battery through product advisory of nokia.co.in on 15th August 2007. It is more than a month and I am yet to receive the replacement. No customer care telephone number,no email assistance. Waiting for the courier to come!!! Unable to use the phone due to faulty battery. Nokia's Customer Service officers at Bangalore are the WORST in the whole world. They don't know how to serve the customers. VERY VERY disappointing to note that the world's leading mobile manufacturer has world's notorious customer service center in India. My sincere advice to buyers of mobile phone: NEVER THINK OF BUYING NOKIA MOBILE PHONE IF YOU WANT BETTER CUSTOMER CARE AND AFTER SALES SERVICE.
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September 19, 2007
Battery replacement
I had registered the 26 digit battery number on 16th august 2007 but till date I had not received the replaced battery. Anyone suggest.
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September 19, 2007
Poor service!
I received a text message to say I had won an amount of 91000.00 GBP I had to email back to Dr. Anthony Floyd to verify and he would then send me a payment release document. I have not yet received the document but he has asked me for my preferred courier so that Nokia can send me a cheque. I have since spoken to Nokia in the UK and they have confirmed it is a scam. Dr Floyd also said that Nokia UK would not confirm the promotion because they are worried about fraudsters and they would email me documents.
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September 13, 2007
Sweepstakes scam!
Was contacted by cellphone (not internet) to say I had won 91 000 GP in Nokia sweepstakes. Subsequently filled in forms sent by email - realized this is a scam and then they started calling 6am two days telling me to send money for courier and choose courier. Eventually I told the man that I would not send the money even if I had it with no guarantees this was not a scam. He slammed down the phone - saying a very harsh - "goodbye".
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September 12, 2007
Avoid using Nokia mobiles!
Hi,
I have purchased nokia 6125 in Jan 20007. It had display problem so submitted the cell to nearer Nokia Care Center in June 2007. I got that cell back in august 2007. When i got the cell the display problem was resolved but the handset was full of other problems:
1) The body was damaged so badly
2) Bad sound Quality
3) No enhancement support
I submitted the cell once again to the Nokia care center and output is that I am waiting till today (12th Sept. 2007). I haven't received the cell. Infact I complaint about it and what I got is nothing than waiting. These people always keep telling u to call lots of people and no one from them receives the call...
The people from Nokia care center are not to care customer but off course to torchure them very well...
I am frustrated by Nokia cell... AVOID USING NOKIA MOBILES ... plz...
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September 12, 2007
Poor performance, delay in repair
I purchased nokia 3230(20500000941950)from big bazar durgapur,west bengal which started mail functioning after two months of use. I have given it for repair on 05/09/07 in durgapur nokia care (no:070906/35). Till date i have not received my mobile or any other communication. I have not expected such poor performance/service from a reputed make.
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September 12, 2007
Unanswered request!
This was a request placed to Nokia 3 months back to change the mobile earphone attachment of the new mobile (Nokia 6300). Since then, I have been going to Nokia care, calling customer care, complaint cell but all in vain...
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September 12, 2007
Poor service!
1. Complaint lodged for battery replacement, based on their advisory on 28th August 2007.
2. Website says that battery replacement delivery underway on same date.
3. Nokia local center says that if I had not lodged the complaint on the website, they can do it on the spot.
4. Their phone lines are unreachable and is a payable call, cross country. You are put on hold for 10 to 15 minutes with some ad messages, and then you give up.
Fu**ed company, fu**ed service. What a shame. Boycott NoKia!!!
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September 12, 2007
Battery replacement harassment!
am one of the unfortunate owner of a nokia phone, with a 5LC battery, that comes under the endangered battery eligible for replacement. On 28th July, I went to their website, punched in my battery serial number and was happy to see that it flashed a message that the battery would be couriered. in fact after a couple of days, it said, that the battery was couriered on 28th itself!! what efficiency!! Till today, nothing. In the meanwhile, tried calling up their helpline ( A Banglore number, for which you pay STD charges) and after some automated messages, hung up after five or so minutes. Then, we approached one of their "Priority Centers" who directed us to NOKIA PROFESSIONAL center. There, they said that if I had not put in the web request, they could have replaced it across the table!! They said that it now will take its own course.
I called up the Bangalore number. Waited for ten minutes and then got through to an employee (call center ) called Neeta. She asked for my name, phone number and the battery serial number. Then she gave me the information that "YOU WILL GET IT BY COURIER". I asked her whether it has been couriered or the likely date, month and year when they would courier it. She snapped back saying that it has been couriered on 28th August. I asked her for some courier details like consignment note number etc for follow up. She said that they do not keep such records. Obviously, it has been lies all along. I then asked her to give me the contact number or mail id of someone higher up. She snapped back saying that I will get the same response. In frustration, I spent one hour on the net trying to find out if there is some address on which I could voice my protest. I could find none.
What is horrifying is that a company like NOKIA, supposedly the world's largest, has no customer care number nor an email id where one can protest. Truly a company that will not survive long, if this is the way they are going to treat customers. In our family, we have four NOKIA handsets. The next one we buy will be anything but NOKIA.
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