Not comfort to post paid customer care.

I applied online 14 days back, my battery was eligible of replacement….but till now i have recd. nothing neither Battery nor reply of mail. Is it a process of making fool in hole-sale.? If the phone explodes in the mean who will be the responsible??? and i can’t Live without my mobile.I may wait max for one week after which i wish to fill a court case via consumer care of Judiciary India.

I have a Nokia N72 phone which was worked fine for 6-7 months and suddenly I am facing the problem of phone keypad hanging. My phone is under warranty.

I submitted the phone to Nokia Care center (So called) at Vashi, Navi Mumbai around 7th Aug’07, for repairs. First of all the attitude and behavior of the staff is pathetic. Their attitude I will not be able to put in words. After 2 days I got a call that the phone has some hardware problem and it needs to be send to nokia care level 3. He obliged me and did a great favour by accepting the phone for repair. I asked for standby handset which he agreed to provide after 2 days also with a promise that the phone may take 7/14/30/60 days for repair.

Around 17th Aug’07 when I call the CARE, they told that the phone has come and I can collect it. When I started using the phone, THE PROBLEM WAS STILL THERE and phone keypad got hang. Again I underwent the same harassment and surrender the phone on 24th Aug’07. This time the CARE refused to give me the standby handset. I had no choice but to give my phone.

Today (31st Aug’07) I got a call that fortunately my phone has come back after repair and I sent my wife to collect it.

For the joy of everyone, the problem is still there.

The care center no is 022-27898188 and it is very difficult to get thorough and if at all you get the line the executive will say call after 10 min as my SIR has gone out. I asked him about the nokia customer care manager’s contact detail and he said they don’t know.

Through this forum I request a great brand like Nokia to really provide a care to the customers.

I haded over my set (n.73) in the global cell world, saleem nagar colony, hyderabad for the problem rectification of my mobiles joystick on 22-08-2007. It was informed to me by mr.srinivas that the handset should be sent to chennai as there was some 'board' problem and it will be get rectified there only. But when i checked my jobsheet status in the the web site it says that the call is closed on 22-08-2007 and when i called to the above said nokia care they say it still takes some time. So, in this regard i kindly request you to put me a return mail regarding the service status of my mobile.


Job Sheet Number:002434038/070822/130
Model Name : N73-1 (GSM)


Note: The personnel at the Global Cell World (Nokia Care) at Saleem nagar colony, malakpet, hyderabad are not responding properly.

Nokia don't have ears to customer complains. After sales their service is very poor. I have been to their service center for few times to repair my phone and you can see a big queue standing in front of you from there you loose interest to forward to stand in the queue.

May be Nokia don't have ears due to their big pie of market share they enjoy today. Their phones always hangs the clarify of the incoming and outgoing voice is very poor in some phones. From my previous experience I have no interest to call or visit Nokia to get it rectified due to their "NO ears for customers" behavior. I am not sure how long Nokia will enjoy this privilege of having big pie of Market share is questionable??

Thanks for Nokia for their extraordinary poor service.

Ajoy