Dear Sir,

My mobile phone was showing contact service so firstly I went to nokia care, which is situated in Ambedkar Road Ghaziabad, they said we can not repair it you have to go our head office which is in Noida sec – 2.
I have submitted my mobile (nokia 6300) for repairing (phone is showing contact service) on 28 July 2007 time 12:36 at nokia care center situated in Noida Sec – 2 UP. On that date the front desk executive gives me expected date of delivery was 01 Aug 2007 time 16:00.
When I go there they said it is require replacement and they don't have stock. & Tell me to collect it after 7 days.
After 7 days when I call there they again tell the same story & post phoned the delivery for 3 to 4 days and it is going and going, now one month is over.
My set is lying with Nokia Care for more than a MONTH now DO you really want your customer to go for a legal help in this matter? I am very much irritated and would never recommend any of the Nokia products to anybody. I would rate this as the Poorest of the services that I had ever seen and most pathetic response to customer complaint. I assume that care line is meant for just saying Sorry to the customers and cannot help them in any regards. I would like to take this to media as well and would like to show the nation that what kind of services are given by so called world leader Nokia. (Anyways Media is also hungry about these kinds of issues).

I would seek an early response and quick action for this and I understand that you will appreciate my patience. Now I cannot withstand this anymore and would like to take serious action for this. ONE Month is good enough time for repairing/Replacing the set and if the set is not available in nokia care center it can be managed from any of the Dealers/distributors. I had never imagined this poor service from Nokia and if I get a chance I would definitely look to talk with your Customer Support Country Head. I hope I have made my points very clear and if I do not get a call from your and if this issue is not sorted out immediately, I am going to proceed with suitable action.

Regards
Hemant Bakshi

Jobsheet No. 1200190881
Customer Name Mr. Ravi
Address Sec – 6 Vaishali Ghaziabad
Phone No. 9868588748, 9999505094
Serial No. 356261010976874
Model 6300
Product code 0515596

Purchased from Reliance Digital
Shipra Mall Indirapuram
Ghaziabad UP

my nokia battery no is 0670400417535N064F10338269.

kindly lert me know whether i have to reoplace my battery.

I HAVE A BL-5C BATTERY AND IT'S 26 CHARACTERS ARE "0670400462040N434C20422765". WHEN I VERIFIED IT THEN THERE IS NO RESULT SHOWN. PLEASE I REQUEST TO U THAT VERIFIED MY BATTERY WHETHRE IT IS OK OR NOT. IF NOT THEN TELL ME HOW CAN I REPLACE IT THROUGH U , BY NEW ONE.
PLEASE CONTACT ME AT 09899727125. I LIVE IN DELHI.

nokia provide the worst service to its customer i am wondering from the last one monts to gat the solution of a problem their care officers are continousely deciveing me
i got 4th time job sheet in 8 month with the same problem truely spaeking i am not going to purchase nokia handset again i suggest u as well go for other brands dheeraj
09911776362

I had a defect in my mobile (model - 3250) which was brought on 08-08-2006. All of a sudden it went to offline mode and was not recognizing the sim. SO I approached Nokia priority the very next day that was on 23-07-2007 for servicing, they took my mobile and asked to come after three days. I went on 27-07-2007 and the status was READY. I felt happy thinking my mobile is ready to use, but once i got my number for dispatch, I was shocked by seeing that nothing was done. It was the same as I had given. It was not repaired and everything was the same.But i was wondering how they had made the status of my cell as READY.

So I asked them what have you done..? So he said me that this cell cannot be repaired and it has to be replaced. I said OK, fine, I will wait. He gave me a new form with the delivery date as 10-08-2007, i went on 11th but they asked to come on 16-8-2007 as it was not yet come. Fine, I went on 17th but they said that the mobile has reached CHENNAI and you can come on 25-08-2007.I was wondering if the mobile is coming via speed post or some person is bringing it by walk from CHENNAI to BANGALORE. Anyways, let me wait and check what happens this week. I would request concern individual or team to check what the F... is happening with NOKIA servicing support. Why are they not keeping up their commitments inspite of giving my mobile number to update me with the status or when to come and when not to come. They do not respond properly to the customers, they are irresponsible, arrogant, not committed and takes shouting from each and every customer who has come down there for their mobile queries.