I have purchased Nokia handset 3230 from 'Nokia Priority Gallary' at Thakur Complex, Kandivali (E), Mumbai - 400101 on dated 10.01.2007. But handset getting hanged from july 07. I have return back hand set to your dealer for repairing on 15.07.2007.

After continues follow up still I have not get my original hand set. Lot of delay takes place. Response of dealer also not good.

Beware!

I purchased Nokia N 70 (Music) mobile from THE MOBILE STORE registered as "Essar Telecom Retail Ltd Rajbahavan Road Hyderabad" on 5th june 07 under Invoice No - AP /01178/00001/2073.

From day one, I started facing battery issues as t was getting discharged in 3-4 hours without any usage. When reported, I was told that this probably was becoz of my heavy usage which was not the case... After repeated complaints, they took over the phone and finally found the issue with handset.

Now, the issue is that I am without phone and these guys are not certain when they will give me the phone. They keep on postponing the delivery week after week... Its 2 months now and I am without this phone. Not sure if we can have a legal case against such fraudulent dealers.

I bought a Nokia 5700 on 27/6/2007 from Nokia Priority Dealer (B.K. electronics),U-3,Glory Plaza, M.G. road, Agra.

To my horrors I discovered that the enhancement "AD-44" which was bundled along with it, was faulty. The music dedicated keys embedded on it weren't working. I ran to the Priority Dealer, who entertained me to the fullest. I requested him to replace the faulty one with a new one.On the contrary, he told me to visit Nokia Care and get it checked if it was really faulty. I went to Nokia Care and after all the not so entertaining paper work, they got me book a replacement of it, on 2/7/07, without checking the faulty one.

Now it as been around three weeks. On my constant visits to Nokia Care I am told to wait for another week as usual. The lack of that headset has devoid me of listening to music and FM on my headphones which was a main reason for taking this handset. I couldn't expect this from a reputed firm like Nokia. The following information might be helpful for any contact process:

Contact no.:99274-74017.

I am Manager HR with Oil and Natural Gas Corporation at Dehradun.
I purchased four sets of Nokia N73 M from one of your authorized dealer M/s Rajat Traders at Dehradun on 13.04.2007.

One of my cell phone developed a problem on 13.07.07. The joy stick of the set stopped working. I immediately handed over the set to Nokia Care Center where Mr. Joshi is the In charge. I was told to collect the set on 17.07.07. I collected the set on the same day but after couple of hours, the joy-stick again went bad. I again rushed back to Nokia Care Center on 17.07.2007 and registered the complaint. I was told that this is a serious problem and hence the set has to be sent to New Delhi for major repair. This time I was asked to collect the set after 15-20 days.

On 30.07.2007, I telephonically checked up the status of my Cell Phone and found out that the set has arrived from New Delhi. I collected the set on the same day only to find out that earlier problems are as it is without any improvement. In addition, some other problems also cropped in. I had no option but to contact Nokia Care Center again. To my surprise, Mr. Joshi, Incharge is asking again to leave the set with him and he will set it right. He further said that to rectify the joy-stick problem. some component has to be replaced, which is not readily available with him. He may have to send the set again to New Delhi. Therefore, he insisted to leave the set and collect after 20-25 days.

You may kindly appreciate the kind and quality of service being provided by Nokia Care Centre and also the trouble and inconvenience caused to me since 13.07.2007. Now when the set has already been repaired by Nokia Care Center, Dehradun as well as New Delhi and still the problem has not been sorted out, it is quite logical to ask me to leave the set for repair. Moreover, new problems have appeared in the set, which have definitely cropped in due to repair by Nokia Care Centre again and again.

Under the above circumstances, I have no option but to accept a new set in place of the set I have already handed over to Mr. Joshi today (31.07.2007) and I need to be compensated for the trouble and inconvenience caused by Nokia Care Center in the past.

If the justice is not in m y case, and I am not duly compensated for the loss and inconvenience suffered by me, I will have no option but to leave no stone unturned to get compensation along with money suit for the losses and deficiency in services either from Civil Court or from Consumer Court or the both. Besides, I will also ensure that all 3000 employees of ONGC at Dehradun and 30,000 employees of ONGC across the country never buy any Nokia product. I will post my experience with Nokia on all important consumer products sites on Internet and also in local and national newspapers!

My cell phone ( Model 2100) had small problem (switching off after working one minute). I made a complaint on 30 June 2007 at HCL Infosystems Limited, Venkat Plaza, Panjagutta, Hyderabad- vide Complaint No.410019068. The same was returned on 21 July 2007 without attending to my complaint. It seems, because of heavy rush, simply they have returned my cell phone, though it is working and had small complaint of switching off after working one minute. What is the problem at your service station ? I can observe from my cell phone they even not opened my cell phone and they say it is not repairable. If that is the case why it is working up to minute ?. How stupid service you people are having. Most substandard after sales service you have. If this is continued, your cell phone reputation will go within short time. Further I have observed from your service station that all most of the cell phones are returned without attending to. This is because of rush. I have two Nokia Phones at present. Now I will decided to switch over to other phones whom they give good service after sales. I once again say your service at Hyderabad is most substandard... and without opening the piece they say it is not repairable. My problem of cell phone -not working continuously. What is the purpose of keeping service station even they do not attend small problems. Most sub-standard service of Nokia at hyderabad. I will suggest my friends and others and also mobiles do not purchase Nokia.... The worst service providers.