I had purchased Nokia N-72 handset from NATIONAL ENTERPRISES, JALGAON (Maharashtra) which is the priority dealer of Nokia Mobile phones. Some accessories, including a HEAD PHONE also came with the phone. After 1 and half month, I realized that the HEADPHONE was not working properly. I went to the above shoppe and inquired about the warranty / guarantee. The shop informed me that there is a warranty of 3 months for HEADPHONE from the date of purchase. I was suggested to go to YASH MOBILE SERVICES, JALGAON, the authorized service center of NOKIA.

Accordingly, I went there on 1st June 2007 and submitted the HEADPHONE. A job sheet having no. 2240 was alloted to me and I was told this headphone will go to HCL INFINITE LTD, PUNE and I will get a new headphone within 15 days. But, till date, I have not got the same. I have been contacting YASH MOBILE and HCL PUNE in regular intervals, but the only answer I get is "THERE IS NO STOCK".

I have purchased Nokia 2310silver from Subhiksha Mobile Shop no F-4, Lakshmi Nagar, Delhi (India) Ph (011-64515846) vide invoice no 16565 dated 18/06/2007. Within one week of purchase of handset, the speakers (both) have konked off n not working. Also FM is not getting connected. The matter was taken up with the seller, who was very rude n abusive. Despite showing the invoice, the shop owner totally declined to replace the handset. Is this the kind of behaviour (abuses, rude talks, non cooperation) Nokia expect its customers to get from its retailers!!
Matter has been taken up with Nokia for replacement/repairs and reply is awaited. However the experience with Nokia and its retailer subhiksha mobile was pretty bad and not recommended for any fellow customer.

Siddhartha
Delhi (india)
011-22050558.

I bought a Nokia 3250 on 22/8/2006. I worked nicely and during Feb 2007, its display had a Mega Pixel problem. I went to Nokia Care center and there the person in charge saw that. He replaced the display with a another nokia 3250 which was there with them (i again emphasis the fact that they did not replace with a new one, rather changed it with the one already existing with them). But all in all my purpose was served that's why it did not matter for me that how they repaired it but it only mattered that my mobile got repaired.
Now my mobile again had a problem, it is functioning all right but without display. I again went to the Nokia care. He opened the mobile and showed me the back of mobile's screen. There according to him was a spot which indicated that some liquid went into the mobile. I assured the person that the mobile was in my pocket and was working well but when its battery finished and i charged it, its display was gone.

That person insisted me that i may go to Chandigarh, but refused to listen me any more. I just want to ask nokia whether we, the customer are at the mercy of these people. I am assuring this thing that no liquid went in.

It is not a big thing for me to get the display changed for Rs.2000/- (as I confirmed its price). But please tell me that why the customer is left a the mercy of this kind of rude people, who don’t know the value of a customer and neither they know how to deal with them.

I request nokia to get my mobile repaired through that very person or tell me not to buy a nokia product in future.

I buy a nokia mobile on the date of 22/7/2006 but i got a lots of problem and all ready repair it two times but it is as the same position in this time. I fell a lots of problem regarding to this mobile, now it is hang out 6 to 7 times in a day and i cant able to use it properly! Help smb!

Dear Mr. Jha,

Thank you for emailing Nokia Careline.

I thank you for your feedback.

In addressing your concerns, Nokia assesses each situation on equal standing and it is dedicated to finding reasonable and fair solutions to any issues that Nokia customers may experience with their Nokia products. Nokia will honour any Nokia mobile phone as long it is within the warranty guideline.

I assure you that the Nokia Care Center is looking into your concerns and will revert to you once the mentioned patch is received.

Please take note that replacements are at the discretion of the Nokia Care Center's technicians and phones are only replaced with the same model in the event that the Nokia Care Center are not able to repair the phone.

I sincerely apologize for the inconvenience caused and appreciate your patience in this matter.

You may like to visit our website at www.nokia.co.id for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at (21) 52 66542. We operate between the hours of 7.30am and 10.00pm, seven days a week.

Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link: www.nokia.co.id/caresurveys

Kind regards,

Yogeeta G.
Nokia Careline

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.id/support to check if your phone model is supported and download the "Nokia Software Updater".

[THREAD ID:2-2UFWUN]

----Original Message-----

From: [email protected]
Sent: 28/05/2007 15:03:20
To: [email protected]
Subject: Nokia - Vinay Jha - Customer Feedback

Dear Selvaraj,

Thanks for the prompt reply after 5 days.

As per the below mail from your side you say that "Nokia does take all precautionary measures to ensure that phones are fully repaired prior to being released from the Nokia Care Center (NCC)", but how can such a thing happen. You should understand that when a person like me who have spent so much big amount on Mobil phone and if he is getting any problem from the beginning itself, what will be going to be in future.

How can I suggest any one for the Nokia Handset if the things are like this happen?

You say that I have to give to the NCC and they will help me to solve the problem. This I had already done before. But still they have not find out the solution for the problem and asking me to wait wait wait,
they have already reported the problem to Jakarta office and will received the patch soon. Why should I wait such a long time, when I have already made the payment for the set and not able to use it properly?

I suggested them it is better you replace me the phone with some other model in which there is no bug. But they tell that they don’t have any facility like that.

I am really feeling sorry, why I believe so much on Nokia Handset.

I have already visited twice in the NCC, but still wait wait wait, and they will inform me as soon as they receive the updated software.

Henceforth how can I spend such a big amount of silly handset from Nokia. So I once again request you to please replace my old N80 set with some other model which is not having such bugs.

Awaiting for a positive reply from your side.

Please feel free to say the truth.

Thanking you,
Yours truly,

Vinay Jha
PT Sai Apparel Industries
Jl. Brigjend Sudiarto, KM 11
Semarang
Indonesia-Asia.


----- Original Message -----

From: <[email protected]>
To: <[email protected]>
Sent: Monday, May 28, 2007 12:30 PM
Subject: Nokia - Vinay Jha - Customer Feedback[THREAD ID:2-2TJVWD]
[T20070523000PS010Z759900]


> Dear Mr. Jha,
>
> Thank you for emailing Nokia Careline.
>
> I thank you for your feedback and allow me to assure you that Nokia
does
take all precautionary measures to ensure that phones are fully repaired
prior to being released from the Nokia Care Center (NCC). The experience
that you have encountered is not typical of Nokia's level of product
quality, customer service and reliability. Please note that I have
documeted
your concerns today and your case reference number with the Nokia
Careline
is SR2-170560202.
>
> Nokia assesses each situation on equal standing and it is dedicated to
finding reasonable and fair solutions to any issues that Nokia customers
may
experience with their Nokia products. Nokia will honour any Nokia mobile
phone as long it is within the warranty guideline.
>
> Pertaining to your Nokia N80 issue, it needs to be assessed once again
at
Nokia Care Centre (NCC). I understand that this may not be an ideal
option
for you; nevertheless, I am confident that the NCC will be able to
resolve
your phone issue as soon as possible. I suggest contacting the Nokia NCC
to
advise them of your arrival and arrange a convenient time to have your
phone
sent in. This will ensure that you are not made to wait for a long
period of
time.
>
> I sincerely apologise for any inconvenience caused and greatly
appreciate
your understanding and patience in this matter.
>
> You may like to visit our website at www.nokia.co.id for more
information
and support for your Nokia device. If you have further enquiries, please
write to us again or contact Nokia Careline at (21) 52 66542. We operate
between the hours of 7.30am and 10.00pm, seven days a week.
>
> Please help us improve our services by completing the Nokia E-mail
Satisfaction Survey from the following link: www.nokia.co.id/caresurveys
>
> Kind regards,
>
> Pat Selvaraj
> Nokia Careline
>
> Do you know you can now update your phone software at your own
convenience? Visit www.nokia.co.id/support to check if your phone model
is
supported and download the "Nokia Software Updater".
> [THREAD ID:2-2TJVWD]
>
>
>
> -----Original Message-----
>
> From: [email protected]
> Sent: 23/05/2007 09:32:54
> To: [email protected]
> Subject: subject.
>
> [Salutations:Mr.]
> [FirstName:vinay]
> [LastName:jha]
> [DOB:07-02-1979]
> [Gender:M]
> [Email:[email protected]]
> [CountryCode:+62]
> [Country:Indonesia]
> [MobilePhone:+62246701616]
> [Model:Nokia_N80]
> [Imei:358814003233535]
> [State:semarang / indonesia]
> [Postal:50194]
> [Feedback:Dear Sir / Madam,
>
> I have purchased one hand phone N - 80 on 03 / 05 / 07 ( 3rd of may
)
from Sinar Mas Selluler, Ciputra Mall,Simpaglima, Semarang, Indonesia.
>
> IMEI No. ---- 358814003233535
>
> S / N No. ---- 0540859 ( APAIDY074828232 )
>
> KRC No. ---- SEJ 678637
>
> When I was making a call and the mean time recording also then phone
was
automatic turned off and turned on and obviousely couldn't complete my
call..
>
> I immidiately complain to Nokia Care,Jl Pemuda no. 139 in Semarang
(repair order SMG: G No. 011579), They installed that software as there
was
software problem.
>
> Now after software update (ver 4.07) that problem,one new problem
came.Now
I can not use the function *555# for cheking my account (Mentari).
>
> Person of Nokia Care is telling that again software problem and when
they
will receive that software then only I will get repaired that hand
phone.
>
>
> Really I don't understand that if there is software problem,why u r
selling that item?????????????
>
> Why should I wait for the so called new software????????????????
>
> If there is software problem like this I don't want this phone and
could
not wait for your software as this is not my mistake.
>
> Henceforth better replace this hand phone with other set or other
model.
>
> Please reply me soon.
>
> Thnking you,
>
> Vinay]
>