Nokia 6280 handset just bought 4 months back is now down and not working . Its gets hanged during an outgoing call and incoming . Poor battery performance.

Nokia priority dealers are the worst dealers I have ever encountered with. They don't even bother to update us on the progress of service. Most of the times rude and does not attend the calls . especially the one in Banjara Hills . Really had tough time with these guys.

Nokia is one of the best , realizable products , but constantly loosing all their credibility.

I really doubt the originality of the products been sold through Nokia Priority. They need to be validated.

We have received many complaints against NOKIA. They sell defective handsets under guise of new box packed handsets. Soon after the sale when the defect is discovered, the consumer is never given replacement, but he has to make rounds of service center to get the NEW DEFECTIVE set repaired. Many times even the service centers fail to repair the defects.

If you want peace of mind... Do not buy NOKIA. NOKIA never responds to our notices and correspondences, showing their attitude.

A copy of email to Nokia:

I will get your email address, from one of my reference. Sir/madam I facing one problem from last 2 month, that I purchase one bluetooth handfree from nokia agency on 10/feb/2007 on the cost of 2048/-Rs. and its get dead by manufacturing defects on 07/mar/2007 the item that I purchase is on under warranty, and I give him to service center but after 2 months period, I am not get my bluetooth handfree back from service center and when I ask about my item the service center person are giving me abuse and making illegal behavior. Now you can tell me in this position what can I do. I go to consumer forum but that consumer form person tell me that after your complaint there is response will come from big MNC that they says to me that you are wasting your affords and time. From trying all I get your email id for 1 hope please do something if possible coz I am so tired by running from last 2 months.

And one more thing that when I use that Nokia bluetooth handfree I face some hearing problem I lose my hearing sensitivity in my left ear due to that handfree I lose near about 70% hearing lose in my left ear. It’s happening some manufacturing defect for these entire things the nokia person is not providing my item. And I have my medical proof of my problem if you say to me I can give you all the scan copy of prescription and diagnosis report.

Note: In nokia care service center ( Sapna Enterprises Jabalpur ) my job sheet no. is 8917 and chalan no. 514. THANKS

Your Sincerely,
Aditya Saraf

I have submitted my nokia handset N80 to care center because of display problem (Under Warrenty) on 17.Feb.06 but I am still not able to get my handset back. I registerd a complaint to careline on 09.Mar.07 and still awaiting their feedback on my complaint. Whenever I call careline, the only answer I get is please call back after 48 Hrs. I wrote mails to their customer support dept. but only to find false commitments. If the set is not repairable please replace it. Does it really take so long to sort out a problem? I have paid hefty amount to purchase the set only to call up care center and careline. Nobody is bothered about the customer. This is for the 4th time that this set has gone to service center. My 2 months warrenty on the set is already lapesd in the service center. Do nokia extend the warrenty. If not then why the set is not serviced fast.
My Job sheet No. is 368434038/070217/23 dated 17.Feb.07.
My complint no. is 2-1WPYJP dated 09.Mar.07.
Is there anyone who would listen to me???
I am also attaching the e mail communication that I had with Customer Suppport and you can find easily that what is going on.
-------------------------------------------------------------------------
Dear Mr. Ohal,

Thank you for emailing Nokia Care.

This e-mail is in reference to your concern regarding the Service provision of your Nokia N80. We understand your concern and sincerely regret the inconvenience caused. As per the update from the Customer Care Division, your Handset is currently in the process of service provision and kindly be assured that one of our Customer Care Executive will contact you on 26th March, 2007.

We seek your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:

http://www.nokia.co.in/nokia/0,,96469,00.html

Kind regards,

Shamshad Begam
Nokia Care

------Original Message--------
From: "ext Sachin Ohal"
To:
CC:
Sent: Friday, March 23, 2007 2:56:07 PM
Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern


Dear Noki Care,

Please refer your earlier mail. 22nd March 07 came and gone but there was no call from any of your representative.
That is why I had mentioned your services as Pathetic in my earlier mails.
I am fed up writing mails to you and would like to initiate suitable action from my side. I do not see any reply or feedback coming to me on my complaint which was logged on 09.Mar.07. and let me remind you that it is 15 days now.

Keep frustating your customers.


Regards,
Sachin Ohal
Pune



On Wed, 21 Mar 2007 NokiaCare wrote :
>Dear Mr. Ohal,
>
>Thank you for e-mailing Nokia Care.
>
>
>This e-mail is in reference to your concern regarding Nokia N80. We
>understand the difficulties you have been facing and sincerely regret
>the inconvenience caused. We are working on your case on priority basis.
>However, as your phone requires a higher degree of assessment, it has
>increased the turn around time. We shall coordinate with the Nokia Care
>Centre and revert to you with the subsequent update. You would receive
>call from one of our executives by 22nd March, 2006.
>
>We solicit your cooperation in this regard.
>
>For further enquiries, please feel free to contact our Technical Support
>Executives at 30303838 between the hours of 9:00am and 9:00pm, seven
>days a week. For online support, visit "Have a question? Ask Nokia" at
>www.nokia.co.in. You may also find answers to your queries at
>www.nokia.co.in/support. We reassure you of our continuous support.
>
>Please help us improve our services by clicking on the following link:
>
>http://www.nokia.co.in/nokia/0,,96469,00.html
>
>Kind regards,
>
>Meghna Mohan
>Nokia Care
>
>-------Original Message--------
> From: "ext Sachin Ohal"
>To:
>CC:
>Sent: Tuesday, March 20, 2007 9:42:07 PM
>Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern
>
>
>
>Dear Customer Care,
>It is very sad to state that I have to write you time and again
>regarding my complaint no. 2-1WPYJP.
>I registered this complaint on 09.03.2007 and I was asked to call back
>after 48 hrs. to know the status. I called back on 13.03.07 and spoke to
>Shriram and he again asked me call back after 48 hrs assuring me that I
>would get the status. I called back on 17.03.2007 and againg spoke to
>shriram and he was unable to provide feedback and asked me call back
>after 48 hrs. I thought of giving one more try and called back on
>20.03.2007 and spoke to Asma. To my surprise she was also unable to
>provide any feedback and asked me to call back after 24 hrs.
>What is care line meant for? Do you want your customers to call careline
>every 48 hrs.
>It is ridiculous that it is 11 DAYS after lodging the complaint and
>there is still no feedback on the same and in these 11 Days I could not
>get the status of my set.
>Is this the high service standards of Nokia?? DO customers need to go
>through all these pains after spending hefty amounts to buy NOkia
>products?
>My set is lying with Nokia Care for more than a MONTH now and I am not
>able to get the feedback for 11 days now. FORGET about getting the SET
>BACK. DO you really want your customer to go for a legal help in this
>matter?
>I am very much irate and would never recommend any of the Nokia products
>to anybody.
>I would rate this as the Poorest of the services that I had ever seen
>and most pathetic response to customer complaint.
>I assume that care line is ment for just saying Sorry to the customers
>and cannot help them in any regards.
>I would like to take this to media as well and would like to show the
>nation that what kind of services are given by so called world leader
>Nokia. (Anyways Media is also hungry about these kind of issues).
>
>I would seek an early response and quick action for this and I
>understand that you will appreciate my patience. Now I cannot withstand
>this anymore and would like to take serious action for this. ONE Month
>is good enough time for repairng/Replacing the set and if the set is not
>available with L3 center it can be managed from any of the
>Dealers/distributors.
>I had never imagined this poor service from Nokia and if I get a chance
>I would definately look to talk with your Customer Support Country Head.
>I hope I have made my points very clear and if I do not get a call from
>your and if this issue is not sorted out immediately, I am going to
>proceed with suitable action.
>
>
>Regards,
>Sachin Ohal
>Pune
>
>
>
>
>On Thu, 15 Mar 2007 NokiaCare wrote :
> >Dear Mr. Ohal,
> >
> >Thank you for e-mailing Nokia Care.
> >
> >
> >This e-mail is in reference to your concern regarding Nokia N80. We
> >sincerely regret the inconvenience caused and appreciate your patience
> >in this regard. We shall do the needful and assist you in the best
> >possible way. We solicit your cooperation in this regard.
> >
> >For further enquiries, please feel free to contact our Technical
>Support
> >Executives at 30303838 between the hours of 9:00am and 9:00pm, seven
> >days a week. For online support, visit "Have a question? Ask Nokia" at
> >www.nokia.co.in. You may also find answers to your queries at
> >www.nokia.co.in/support. We reassure you of our continuous support.
> >
> >Please help us improve our services by clicking on the following link:
> >
> >http://www.nokia.co.in/nokia/0,,96469,00.html
> >
> >Kind regards,
> >
> >Meghna Mohan
> >Nokia Care
> >
> >-------Original Message--------
> > From: "ext Sachin Ohal"
> >To:
> >CC:
> >Sent: Wednesday, March 14, 2007 7:21:11 PM
> >Subject: Re: Nokia - Sachin Ohal - Nokia N80 Phone Concern
> >
> >
> >
> >Dear Sophia,
> >Thanks for the reply.
> >I do understand the process involved in this and that is the only
>reason
> >that I did not complaint for 1 month.
> >But somehow I was not comfortable for not knowing the exact status of
> >the set even after submitting it a month back.
> >I hope that necessary action will be taken from your end.
> >
> >Thanks,
> >
> >Regards,
> >Sachin Ohal
> >Pune
> >
> >
> >On Wed, 14 Mar 2007 NokiaCare wrote :
> > >Dear Mr. Ohal,
> > >
> > >Thank you for e-mailing Nokia Care.
> > >
> > >This e-mail is in reference to your concern with Nokia N80. We
> > >understand your displeasure over the delay in the service provision
>of
> > >your mobile phone. As one of our valued customers, your satisfaction
>is
> > >one of our primary objectives and we sincerely regret the
>inconvenience
> > >caused to you as a result of this. We note your experience while
> >calling
> > >the carline. We will do the necessary fact findings and action it
> > >accordingly.
> > >
> > >We would like to inform you that when a phone is submitted for
>service
> > >provision, it goes through several levels of assessment to identify
>the
> > >exact concern. This process equips our technicians to provide you a
> > >definitive resolution. Hence, the delay may be attributed to the
> > >comprehensive assessment carried out on your phone. We wish to thank
> >you
> > >for your patience and know that you will understand the necessity for
> > >this delay.
> > >
> > >We have communicated your displeasure to our customer care division
>for
> > >their prompt action. We also acknowledge receiving the information
> > >provided by you and have appraised our customer care division of the
> > >same for their effective handling of your case. Pursuant to your
> >request
> > >for replacement, we would like to inform you that we are presently
>not
> > >in a position to comment on the request. However, we acknowledge
>having
> > >received your request and will duly forward it to our customer care
> > >division.
> > >
> > >Further, kindly be assured that the concerned executive from the
> > >customer care division will contact you within the next 24 hours in
> > >order to validate the latest status on the service provision of your
> > >handset.
> > >
> > >We appreciate your patience and further solicit your cooperation.
> > >
> > >For further enquiries, please feel free to contact our Technical
> >Support
> > >Executives at 30303838 between the hours of 9:00am and 9:00pm, seven
> > >days a week. For online support, visit "Have a question? Ask Nokia"
>at
> > >www.nokia.co.in. You may also find answers to your queries at
> > >www.nokia.co.in/support. We reassure you of our continuous support.
> > >
> > >Please help us improve our services by clicking on the following
>link:
> > >
> > >http://www.nokia.co.in/nokia/0,,96469,00.html
> > >
> > >Kind regards,
> > >
> > >Sophia S
> > >Nokia Care
> > >
> > >-------Original Message--------
> > >
> > > From:
> > >To:
> > >CC:
> > >Sent: Wednesday, March 14, 2007 3:51:48 PM
> > >Subject: Ask Nokia (Complain)
> > >
> > >
> > >
> > >[THREAD ID :2-1X4F8Z]
> > >
> > >
> > >[Type of Service:Repair]
> > >[Model:Nokia N80]
> > >[Accessories:]
> > >[Concern: This is in reference to Job Sheet No 368434038/070217/23
> >dated
> > >17.02.07. The target delivery date given to me was 24.02.07 but after
>a
> > >month now I have still not received my hanset. I had lodged a
>complaint
> > >for this and the complaint no for the same is 2-1WPYJP dated 09.03.07
> > >and had spoken to Shobha. She asked me to call after 48 hrs. to know
> >the
> > >status and when I called back on 13.02.07 and spoke to Sriram he gave
> > >the same answer and asked me to call back after 48 hrs. I cannot
> > >understand that if the call center do not have any information what
>is
> > >the point in logging the complaint.
> > >However I am more concerned about my handset. Since the time i had
> > >purchased the set in june06 this is 4th time my set has gone to
>service
> > >center. Unfortunately it always takes 1 month for the problem to get
> > >resolved. I have purchased the set for Rs.28000 and this is the value
> > >that i am getting for my money.
> > >My 3 months warrenty has lapsed while the set is lying with service
> > >center. Who is responsible for this?
> >I want immediate solution to this and request you that please do not
>try
> >to satisfy me by giving lame excuses or any false explainations.
> >If I have paid Rs 28000 for the set I would expect that high quality
> >service also.If the problem cannot be rectified please Replace the set
> >and do not give any excuses that it takes time to replace the set and
> >all. What if company delays in giving your salary in time and then say
> >that it is due to technical error and it will take another 1 month for
> >your salary. You will definately be furious and will ask for
> >explaination coz you work for money and not for free.
> >Try to understand my emotions and the money that I had paid to buy the
> >set.
> >Request you to do something on URGENT BASIS as I do not have nay
> >alternative set and my all phone book is on memory card which I am not
> >able to use.
> >Please try to arrange the replacement on immediate basis, so that I can
> >start using the set.]
> >[Salutations:Mr.]
> >[FirstName:Sachin]
> >[LastName:Ohal]
> >[Gender:M]
> >[Email:[email protected]]
> >[CountryCode:+91]
> >[IMEI:358814000029993]
> >[State:Maharashtra]
> >[City:Pune]
> >[Country: India]
> >[Alternative Contact No:+91]
> >[Date of Purchase:01-6-2006]
> >[Job Sheet Number(s):368434038 07021 23]
> >[Job Sheet Date:17-2-2007]
> >[Job Closure Date:--]
> >[Authorized Care Center:Shree Communication]
> >[Have You Registered:yes]
> >[Where is Product?:At Care Centre]
> >[Last Time Visited:24-2-2007]
> >[Last Time Called:13-3-2007]
> >[Last Updates received:--]
>
>
>
>
>Top weeks
> >ature-home.htm/1050715198@Middle5/1119454_1113764/1120166/1?PARTNER=3&OA
>S_QUERY=null target=new>

Another one of the Nokia Product N series N70 is faulty. I had purchased a NOKIA mobile phone N70-1 edition on 15th January 2007. Within a 5-6 days of purchase the phone started giving problems even if there was no damage to the phone.

Problems:

a) Consumption of battery even when the phone is in the power off mode.

b) After switching the phone to power off mode to again switch it to power on mode, i have to remove and replace the battery. Even if the battery is replaced and when the power key is pressed, sometimes only half of the screen gets illuminated (i.e The screen shows only quarter to half display without the phone getting switched on.) Then again i have to replace the battery and then it switches on.

c) For the same reason i have to charge the phone for at least twice a day even though i don't use the phone more often.

d) Overheating of Battery as reported by the dealer while surrendering the phone to Nokia Priority and Care Center.

I reported the problems to the dealer within 5-10 days and finally surrendered the phone as per their orders on 10th February 2007. I received a swap (a refurbished handset) which i refuse to accept. The reason being i had purchased a new mobile phone costing me 14570 INR from my hard earned money. Its been more than 20 days but nobody cares to listen to my queries neither help me. After pleading so many times they sent a refurbished handset to the dealer. I have to everyday plead them. Then i got very angry on Nokia and finally shouted at all the customer service executives. I have been given two complaint numbers;2-1V5LRV and 2-1V8Y1L, the later being the latest. I never expected this from Nokia. My brother had purchased Nokia 3310 when it had launched. Since then we are using Nokia Products. We never thought for another company product. But today my perception about NOKIA has completely changed and this Nokia product would be my last and final one. From today i would neither purchase my self nor would i recommend NOKIA to any human on this earth after receiving such a bad after sales service and experience.

Now as on 3rd March 2007 Mr. Rajorshi, the ROE Mumbai, tells me that he needs at least 7 days to arrange for a new N70-1 that too from the service kit and not from the sales kit. The reason being that there's no stock... I also offered him that i am ready to pay the difference if he can give me the N70 Music Edition as N70 stock is not available... and N70 ME is widely available...

I had a very good perception about Nokia - Mobile manufacturing company, but today my perception about NOKIA has completely changed. I do not recommend NOKIA to any human on this earth after receiving such a bad after sales service and a horrible experience.

Everybody please think more than ten times before you plan to buy NOKIA. It has really degraded in its product quality and Standards, and after sales service...

I am a sincere and a genuine person facing this difficulty and a company like NOKIA is not ready to help... Please at least you can help me... I am ready to give you all the details with the complaint numbers that they have issued to me. I can also give you the names of many of customer service representatives of Nokia along with the Delivery Challan, the Tax Invoice, and the Job Sheet of the Mobile Phone... Please Please Please Help...

NOKIA has really gone bad... No Doubt about it!