Dear Sir,

I purchased a Nokia Mobile Hand Set Product No.6208 on 29.7.2009 from Jalan Telecom, Asansol Vide their cash memo No.2750 (IMEI Number 356872023391545) for Rs.10050/-

Since 10-15 days that back up of battery is going out within one hour of talking and there is moist on the screen. So today on 18.12.2009 I sent it to Nokia Care cared by P.D.Electronics of Asansol vide their Job Sheet Number 590504886/091218/36 where the person dealing with the customer told that warranty is void because the water or any liquid substance have leaked in.

But I am astonished to hear the false excuse of the person at the shop because it was never allowed to be rough handled and proper care was always taken.Till now I have already purchased more than 5 hand sets of your company and there does not arise any question of product malfunctioning.

So you are requested to look into the matter and inform me accordingly.

Ashok Kumar Agarwal